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Office 365 apps are not opening well, says a report that closed unexpectedly

RVR 0 Reputation points
2025-10-25T18:28:10.19+00:00

yesterday i subscribed Microsoft 365 Personal, installed in my macbook pro M2. first it opened well, all apps opened without any error report. after sometime word didn't open well, a error report opped up a window says, microsft word closed unexpectedly. so, i deleted the particular app Microsoft Word and the reinstalled again whole from the downloaded package from microsoft. again whole process of installation went on, successfully completed. Then opened Microsoft Word, opened well, no problem at all. Power Point also i used, no problem...

now today now, i opened Word, Excel, Outlook, Power Point , one drive, one note by all apps didn't open well, same window appeared for all apps of 365 says closed unexpectedly..

what problem is this?

i restarted my macbook laptop, again reinstalled again and. installed successfully, but nothing happened, just same problem, all 365 apps says closed unexpectedly with error report sent to apple. it didn't say anything about/by microsoft.

please help me how to solve this, i am frustarted why this happening, just yesterday only i bought the subscription for Microsoft 365 Personal and today these problems ahppening, not all apps of 365 opening well ....

My macOS: macOS Sequoia version 15.7.1

my macbook latop model: MacBook Pro

Chip: Apple M2 Pro

Microsoft 365 and Office | Word | For home | MacOS
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  1. Bob Jones AKA CyberTaz MVP 435K Reputation points
    2025-10-25T21:22:17.3933333+00:00

    If the report offers sending to Apple it's an indication that it is an OS issue involved. Microsoft Error Reporting Program [MERP] doesn't provide that option.

    Were any other changes made on the Mac, such as installing/removing other software/add-ins or use of a disk cleanup utility?

    It may help to run the Apple Disk Utility First Aid routine on the startup volume, then restart the Mac.

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  2. John Korchok 231.4K Reputation points Volunteer Moderator
    2025-10-25T19:02:13.7966667+00:00

    Please try creating a new user account using System Settings>Users & Groups. Then sign into that account and see if Office programs open normally. If they do, there is a problem with the Microsoft information stored in your regular user account.

    If the problem is still there, or if you don't want to switch user accounts, then try uninstalling Office using these steps: Uninstall Office for Mac Then reinstall from the Subscriptions page of your Microsoft account.

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