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Struggling to update to windows 11, version 25H2

Chloe Vermaak 0 Reputation points
2025-10-27T08:03:10.7633333+00:00

Hi, i've been struggling to update my laptop to windows 11 version 25H2. It reaches 100 percent and fails. We have tried deleting all the cache data, reseting the download history, and pretty much everything else we can think of. My laptop is the model 15-fd1012TU

Windows for home | Windows 11 | Windows update
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  1. John DeV 164.1K Reputation points Independent Advisor
    2025-10-27T08:40:16.6766667+00:00

    Hi, good day!

    I recommend performing a repair installation via Settings or using the ISO.

    Open Settings > System > Recovery.

    Few things to check on the PC

    • Unplug all external peripherals except for the Mouse, Keyboard, and LAN cable before starting
    • Disable or uninstall any third-party Antivirus program to prevent it from interfering with the upgrade

    Under Fix problems using Windows Update, click Reinstall Now

    Once completed, your system will restart.

    Alternatively, you can use the Windows 11 ISO by following the steps in the link below.

    https://learn.microsoft.com/en-us/answers/questions/4252110/how-to-run-in-place-upgrade-in-windows-11?forum=windows-all&referrer=answers

    I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.

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