I can't access my new computers because I don't have admin access, but I am the only administrator, please help.

Hello Philip,

The message you're seeing—“You need elevation”—indicates that the action you're trying to perform requires administrator-level permissions. If your account is not recognized as an administrator, or if the system is managed by an organization or pre-configured image, you may be restricted from making changes.

Here Are Recommended Steps to Regain Administrator Access

1. Confirm Your Account Type

Go to Settings > Accounts > Your Info

Check if your account is listed as Administrator

If it says Standard User, you’ll need an admin account to make changes

2. Use Built-in Administrator Account (if available)

Open Command Prompt as Administrator

Run: cmd net user administrator /active:yes

Log out and sign in to the Administrator account

From there, you can elevate your business account to administrator: cmd net localgroup administrators "YourUsername" /add

3. If You’re Locked Out of Admin Access If none of the accounts have admin rights or you're unable to reset the device:

You may need to perform a clean installation of Windows using a bootable USB drive

During setup, create a new local administrator account

Instructions: Create Installation Media

4. Devices Managed by Organization If the devices were pre-configured by a vendor or enrolled in an organization’s domain:

You may need to contact the vendor to remove device management policies

Check Settings > Accounts > Access work or school to see if the device is linked to a domain or MDM

1. A hard reset or factory reset typically requires admin credentials if the device is protected by BitLocker or organizational policies.
2. If you're unable to proceed, we recommend contacting Microsoft Support directly at support.microsoft.com/contactusfor guided assistance.

If this guidance proves helpful, feel free to click “Accept Answer” so we know we’re heading in the right direction 😊. And of course, I’m here if you need further clarification or support.

T&B,

Domic.