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How to fix "We can't find your camera" in my windows on my laptop?

Danielle Liew 20 Reputation points
2025-10-27T14:40:39.1733333+00:00

Hello everyone, I recently had this issue of being unable to open my camera during meetings. As I try to press the camera button in google meet, it says that my camera can't be found. I also experienced a similiar issue in Zoom. I've tried opening my camera app in windows, switching on and off for app permissions, and still can't open my camera. I also tried troubleshooting with GetHelp but still no solution.Screenshot 2025-10-27 222835

Screenshot 2025-10-27 222848

Windows for home | Other | Devices and drivers
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  1. Jonathan Deives 70,845 Reputation points Independent Advisor
    2025-10-27T20:06:02.12+00:00

    Some laptop models have a camera on/off key, usually between F1 and F12 that must be pressed together with the FN key, or a protective cover on the camera. Check to see if your model has one of these.

    If this isn't the case and the problem persists, click the Start menu and type msinfo32
    Open System Information
    Take a screenshot and upload it here, this will help you find the camera driver for your system model.

    2 people found this answer helpful.

  2. Jonathan Deives 70,845 Reputation points Independent Advisor
    2025-10-28T16:52:58.6+00:00

    Download and install the recommended camera driver from the manufacturer's website.

    Direct link.
    Link to the manufacturer if you want to download manually;


    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.


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