how to restore lost email accounts

Hi Keith,

When you restart or reset a surface pro or other devices, Outlook may remove the account configuration from the local profile. This doesn’t usually delete your emails permanently because Outlook stores them on Microsoft’s servers. What’s missing is the account connection, not the actual data. That’s why your emails aren’t showing they need to be synced again.

What you can do is:

Re-add your Outlook accounts

Go to Settings > Accounts > Email & accounts

Click Add an account and sign in with your Outlook credentials

Once added, Outlook will sync your emails back from the server

Check Outlook Web Access

Visit https://outlook.live.com

Sign in with your account credentials to confirm your emails are still there

If you used the Outlook app

Download the app again from the Microsoft Store

Sign in with your accounts and allow time for syncing

If you can’t sign in: Use Microsoft’s account recovery page https://account.live.com/password/reset

If recovery doesn’t work, the next step is to contact Microsoft Support for help restoring access https://support.microsoft.com/contactus

 
Let me know how it goes, Happy to help!