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Something happened on our end. Here’s the error code, in case you need it: 0x87E10BC6

Cynthia De Jesus 0 Reputation points
2025-11-05T14:05:25.1+00:00

I'm having trouble with the Microsoft Store and the Print Screen function. Any help!

Windows for home | Windows 11 | Apps
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  1. Noel Macadangdang 16,825 Reputation points Independent Advisor
    2025-11-05T14:48:29.1166667+00:00

    Hi Cynthia,

    Thanks for getting in touch with the Microsoft Store and Print Screen problems. I get how annoying it is when stuff like that just stops working, especially when you need it all the time.

    Based on my knowledge that error code 0x87E10BC6 you're seeing in the Microsoft Store usually means there's a hiccup with installing or updating apps. It could be a messed-up Store cache, old system files, or wrong region settings. Also, Print Screen might quit on you because of recent updates, keyboard settings messing things up, or some other apps causing trouble.

    Here are a few things you can try to fix it.

    Make sure your region is right. Head to Settings, Time & Language, Language & Region, and double-check your region is set right.

    For the Print Screen issue, try other shortcuts: Press Windows + Shift + S to open the Snipping Tool. Or try Alt + Print Screen to grab just the window you're working in.

    Look at your keyboard settings: Go to Settings > Accessibility > Keyboard and turn on Use the Print screen button to open screen snipping.”

    Check if other apps are getting in the way. Programs like OneDrive, Dropbox, or Logitech Options can sometimes mess with screenshots. Try turning them off for a bit.

    Use the On-Screen Keyboard: Press Windows + R, type osk, and see if Print Screen works with the on-screen keys.

    Update or reinstall Snipping Tool: Go to Settings > Apps > Installed Apps, find Snipping Tool, and click Repair or Reset.

    May I also ask did you install anything new lately, update stuff, or change your region or keyboard settings? Sometimes that can cause these problems.

    I hope this answer is helpful, if you have any questions, feel free to reply.

    Best Regards,

    Noel

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  2. AI answer

    2025-11-05T14:05:39.9733333+00:00

    The error code 0x87E10BC6 typically indicates an issue related to the Microsoft Store, often associated with problems in downloading or updating apps. Here are some steps you can take to troubleshoot the issue:

    1. Check Internet Connection: Ensure that your device is connected to the internet and that the connection is stable.
    2. Reset Microsoft Store: You can reset the Microsoft Store by going to Settings > Apps > Apps & features, finding Microsoft Store, and selecting the option to reset it.
    3. Run Windows Store Apps Troubleshooter: Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters, and run the Windows Store Apps troubleshooter.
    4. Clear Cache: Open the Run dialog (Windows + R), type wsreset.exe, and press Enter. This will clear the cache of the Microsoft Store.
    5. Update Windows: Make sure your Windows is up to date by checking for updates in Settings > Update & Security > Windows Update.

    Regarding the Print Screen function, if it's not working:

    • Ensure that the Print Screen key is functioning properly. You can test it in another application like Paint by pressing the Print Screen key and pasting (Ctrl + V) to see if it captures the screen.
    • If you're using a laptop, make sure to use the correct function key combination (like Fn + Print Screen) if necessary.
    • Check if any third-party applications are interfering with the Print Screen functionality.

    If the issue persists, consider looking into the specific Microsoft Store app you are trying to use or reinstalling it if necessary.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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