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Viral Bhatt 0 Reputation points
2025-11-05T11:25:50.5666667+00:00

My account has been disabled and I need to reactivate it, but I am unable to submit a support ticket. I followed the ticket submission wizard, however there is no option to actually submit the request. It appears my account may have been disabled due to web scraping activity. Could you please advise how I can contact the support team to have the account reactivated?

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  1. Breno Portas Tribes 85 Reputation points Microsoft Employee
    2025-11-05T14:52:56.85+00:00

    Hello Viral Bhatt,If you do not have access to Azure Portal, you can call to Microsoft Support.

    Check this link: https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    Select the desired region and call to Microsoft Support.

    1 person found this answer helpful.
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  2. Bharath Y P 8,325 Reputation points Microsoft External Staff Moderator
    2025-11-05T12:15:09.7166667+00:00

    Hello Viral Bhatt

    Based on the information shared by you, I understand that your account is disabled, and you are unable to reactivate the account or subscription. As you mentioned your account may have been disabled due to web scraping activity.

    To resolve this issue, you need to reach out to Azure billing and subscription management support team by raising a support request. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.

    Here are the steps you can follow to create support requests:

    • Go to Azure portal > Search for Help + Support or https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview
    • Click on Create a Support Request
    • On right-side panel, enter Subscription and click Go > select the issue with "Subscription Management" click next> select your Subscription then click Next.
    • Select “Unable to sign-up for subscription” then click next.
    • Now click on the Create support request on top of the panel. User's image
    • Select the Issue type as Subscription Management and, select the summary, problem type and problem subtype as below > click on the Next__.__ User's image
    • Do not click on any recommendation solution/article, instead click on the Return to support request then click Next User's image
    • Fill out all the required information and provide a clear description of your issue and click Next
    • Review and create as submit the support request

    Kindly check the below documentation for more details:

    How to create an Azure support request - Azure supportability | Microsoft Learn

    Reactivate a disabled Azure subscription - Microsoft Cost Management | Microsoft Learn

    Hope this helps! If you encounter any issues, please reach out to us. thanks

    1 person found this answer helpful.
  3. Viral Bhatt 0 Reputation points
    2025-11-07T12:03:54.0066667+00:00

    I have managed to submit ticket with the help of your post, I will track that to see how it goes.

    it was quite confusing but resolved now.

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