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Sent Xbox Controller for out of warranty repair, item returned not repaired

Simon McNichol 0 Reputation points
2025-11-05T16:33:25.2866667+00:00

I have the same experience as here

https://learn.microsoft.com/en-us/answers/questions/2310459/i-want-to-get-a-refund-for-a-repair-order-that-did?page=2#answers

I sent and paid for an out of warranty repair to my Xbox controller and received a note from the repair centre saying this repair is not covered by warranty. I have paid for an out of warranty repair and the item is not repaired. I cannot contact anyone in Microsoft to resolve and experience the exact same "help loops" as the link above.

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  1. Gérard Oomens 123.7K Reputation points Volunteer Moderator
    2025-11-05T18:45:14.1366667+00:00

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    1 person found this answer helpful.
  2. JANSHER LIWAG 8,850 Reputation points Independent Advisor
    2025-11-06T20:41:01.2466667+00:00

    Hi Simon,

    Again Try Xbox support https://support.xbox.com/en-PH/contact-us

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  3. JANSHER LIWAG 8,850 Reputation points Independent Advisor
    2025-11-05T20:07:02.49+00:00

    Hi Simon,

    For more details you can check this article: Customer service phone numbers

    https://support.microsoft.com/en-au/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

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  4. JANSHER LIWAG 8,850 Reputation points Independent Advisor
    2025-11-05T18:54:36.7033333+00:00

    Hi Simon,

    Thank you for responding, Also try to contact Xbox

    click this link to open: https://support.xbox.com/en-IN/help/hardware-network/warranty-service/help-with-existing-service-order

    sign in your Microsoft account

    For further assistance with an existing repair order, you can contact Xbox Support and chat with virtual agent, request a call back from agent.

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  5. JANSHER LIWAG 8,850 Reputation points Independent Advisor
    2025-11-05T17:26:35.5933333+00:00

    Hi Simon,

    Thank you for posting, I am here to help. May i know where did you paid for the repair for your Xbox controller.

    Kindly post here the paid information for us to further check.

    For the meantime you can reach out Microsoft Support regarding this.

    Click this to open the Microsoft Page

    https://answers.microsoft.com/en-us/surface/forum/all/how-to-contact-microsoft-after-failed-repair/6b12acb3-535d-4fda-9e41-0fb70b29fbce

    log in your Microsoft account

    enter description of your issue, order #, sn # of the device.

    select contact support and choose contact method.

    (Chat or Phone).

    Once support available advise that you paid for repair service but they returned your device with a note. Provide Order #.

    looking forward to helping you out.  If you need more help please let me know. If the answer is helpful, please click "Accept Answer".

    Best regards,

    Jansher

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