My daily streak keeps getting broken due to a system error.

Question

My daily streak keeps getting broken due to a system error.

CathyS 10

I should have well over 600 streaks but it keeps reverting to 1. Also, I can't figre out which topic Rewards comes under so I'm not sure I posted this in the right place.

Bea Thi 0 Reputation points

2026-05-22T15:40:37.83+00:00

The daily streaks are also having errors here. The daily streak is not always adding to the Puzzle set, and have completed the streaks for the multiple days in a row. The error has been happening.

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Bea Thi 0 Reputation points

2026-05-22T15:40:37.83+00:00

The daily streaks are also having errors here. The daily streak is not always adding to the Puzzle set, and have completed the streaks for the multiple days in a row. The error has been happening.

Answer 1

Harold Milan 17,525 Independent Advisor

Hi Cathy,

Microsoft Rewards tracks streaks based on Pacific Time (PT), not your local time. If you complete the daily set after midnight PT even if it’s still the same day for you it won’t count for that day. Also, the streak only continues if all three daily activities (poll, quiz, and search) are fully completed and properly registered. Sometimes, technical glitches or sync delays can cause the system to miss your activity, which resets the streak unexpectedly. Streak protection only helps if you miss an entire day, not if tasks are partially done or fail to register.

What can you do is:

Double-check your activity log on the Rewards dashboard to confirm tasks are marked complete.

Try clearing your browser cache or using Microsoft Edge if tracking seems inconsistent.

If the streak matters to you, take a quick screenshot after completing tasks this helps if you need to contact support.

For assistance, you can reach out to Microsoft Rewards Support. They sometimes restore streaks if you provide details.

Happy to help!

CathyS 10 Reputation points

2025-11-06T13:48:58.6966667+00:00

That's helpful info about streaks but it's quite frustrating to think that you lose your streak so easily. My streaks are being zapped frequently, for no reason. My activities are registering without incident and I do use Edge; only the streaks get broken.
Harold Milan 17,525 Reputation points Independent Advisor

2025-11-06T14:05:21.44+00:00

Hi Again,

Since your activities are registering and you’re using Edge, the best step now is to contact Microsoft Rewards Support directly. They can review your account history and, in many cases, restore streaks if you provide details. Include:

Your current streak count and what you believe it should be

Screenshots of completed daily sets (if you have them)

The approximate dates when streaks were lost

You can reach them through the Help link on the Rewards dashboard or Microsoft Rewards Support.

If streaks are important to you, keep a quick screenshot after completing the daily set. It’s the easiest way to show proof if this happens again. Happy to help!

Answer 2

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My daily streak keeps getting broken due to a system error.

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