how to fix Exception code: 0xc0000005

Question

how to fix Exception code: 0xc0000005

david anderson 25

i am having an issue with a few different apps suddenly crashing to desktop with the error code 0xc0000005.

according to the event log event ID's 4624 and 4672 run and then the apps immediately close.

i have tested the RAM with the built in memory diagnostic tool and MemTest86.

checked and updated all drivers from the appropriate websites.

ran sfs /scannow

tried disabling DEP

clean installed windows on different SSD / NVME drives

replaced the RAM

replaced the motherboard

ran the DISM commands

increased pagefile size

changed page file to system managed

tried turning off/ on expo

updated chipsets

hardware as follows

Gigabyte X870 EAGLE WIFI7

AMD Ryzen 5 9600X

Corsair CORSAIR VENGEANCE DDR5 RAM 32GB (2x16GB) 6000MHz CL36-44-44-96 1.35V AMD EXPO Intel XMP 3.0 Computer Memory CMK32GX5M2E6000Z36

Gigabye Radeon RX 9060 XT 16GB

Samsung SSD 990 EVO Plus 2TB

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Answer accepted by question author

Ivan B 113.5K Independent Advisor

Hi ,

Try disabling SAM and reinstall

and

Reinstall using Visual C++ AIO after download extract the install.bat file right click run as administrator.

https://www.techpowerup.com/download/visual-c-redistributable-runtime-package-all-in-one/

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Thanks

david anderson 25 Reputation points

2025-11-06T08:16:04.95+00:00

Hi Ivan

i had to disable Re-Size Bar Support as well as above 4G decoding in order to get the computer to boot.

i have unistalled and reinstalled the GPU Driver.

then reinstalled Visual C++ using the batch file as admin.

error still happens.
Ivan B 113.5K Reputation points Independent Advisor

2025-11-06T09:12:12.79+00:00

Hi,

Let's confirm something if possible: enable the IGPU in the BIOS, access Windows, and see if it installs the IGPU driver. Then, connect the monitor to the motherboard and disable the D-GPU (9060 XT). Try opening a game that gives the same error just to see if it persists.

You said you changed the RAM and motherboard, so we only have the processor or GPU.

Thanks.
david anderson 25 Reputation points

2025-11-06T10:04:41.39+00:00

hi Ivan

i tried using the IGPU, i have also tried using DDU and using an old GTX 1060 GPU and still get the error.
Ivan B 113.5K Reputation points Independent Advisor

2025-11-06T10:17:08.32+00:00

Hi,

You wrote that you already reinstalled Windows and the problem persists. Did you try it on Windows 10?

If possible, did you test with a single memory stick? Even if you replaced it, did you keep an old memory stick?

In that case, there's only one question: the processor is the problem. I mean, if you changed the motherboard, then the problem occurred with the old one; only the processor might be malfunctioning.

Thanks
david anderson 25 Reputation points

2025-11-07T16:12:43.83+00:00

Hi Ivan

I replaced the CPU and it looks like it is working, thank you for your help.
Ivan B 113.5K Reputation points Independent Advisor

2025-11-07T16:14:51.6666667+00:00

Hi ,

I'm glad everything worked out. Keep testing, you can always count on the Microsoft Q&A community, and have a good gaming session.

If possible, please confirm whether the answer helped or not.

Thanks

2 additional answers

Your answer

david anderson 25 Reputation points

2025-11-06T08:16:04.95+00:00

Hi Ivan

i had to disable Re-Size Bar Support as well as above 4G decoding in order to get the computer to boot.

i have unistalled and reinstalled the GPU Driver.

then reinstalled Visual C++ using the batch file as admin.

error still happens.
Ivan B 113.5K Reputation points Independent Advisor

2025-11-06T09:12:12.79+00:00

Hi,

Let's confirm something if possible: enable the IGPU in the BIOS, access Windows, and see if it installs the IGPU driver. Then, connect the monitor to the motherboard and disable the D-GPU (9060 XT). Try opening a game that gives the same error just to see if it persists.

You said you changed the RAM and motherboard, so we only have the processor or GPU.

Thanks.
david anderson 25 Reputation points

2025-11-06T10:04:41.39+00:00

hi Ivan

i tried using the IGPU, i have also tried using DDU and using an old GTX 1060 GPU and still get the error.
Ivan B 113.5K Reputation points Independent Advisor

2025-11-06T10:17:08.32+00:00

Hi,

You wrote that you already reinstalled Windows and the problem persists. Did you try it on Windows 10?

If possible, did you test with a single memory stick? Even if you replaced it, did you keep an old memory stick?

In that case, there's only one question: the processor is the problem. I mean, if you changed the motherboard, then the problem occurred with the old one; only the processor might be malfunctioning.

Thanks
david anderson 25 Reputation points

2025-11-07T16:12:43.83+00:00

Hi Ivan

I replaced the CPU and it looks like it is working, thank you for your help.
Ivan B 113.5K Reputation points Independent Advisor

2025-11-07T16:14:51.6666667+00:00

Hi ,

I'm glad everything worked out. Keep testing, you can always count on the Microsoft Q&A community, and have a good gaming session.

If possible, please confirm whether the answer helped or not.

Thanks

Answer 1

Ivan B 113.5K Independent Advisor

Hi ,

If it's only gaming, it could be the video driver. Did you enable Above 4G and SAM (Smart Access Memory) in the BIOS?

Did you try installing an older version of the video driver using AMD Cleanup?

Thanks

david anderson 25 Reputation points

2025-11-05T20:38:00.8166667+00:00

Above 4G and SAM is enabled.

used AMD cleanup and installed a driver from June.

still same issue
david anderson 25 Reputation points

2025-11-05T20:38:54.8033333+00:00

not all games crash i can play elden ring and balders gate fine
Ivan B 113.5K Reputation points Independent Advisor

2025-11-05T20:43:31.2766667+00:00

Hi ,

You will disable Above 4G and SAM and use the AMD cleanup utility to install the latest driver version along with the chipset driver and test it.

The error can be caused by several things; generally, in games, it could be the GPU, memory, or processor.

Have you tried testing with one memory stick at a time?

Thanks
david anderson 25 Reputation points

2025-11-05T21:08:50.53+00:00

if i disable above 4G the computer doesn't boot not even to bios

Answer 2

Ivan B 113.5K Independent Advisor

Hi ,

Do you have iGPU enabled?

If possible, take a screenshot of the error. Which application is causing this error?

If possible, please provide its name.

Thanks

david anderson 25 Reputation points

2025-11-05T20:02:46.6866667+00:00

Hi Ivan

iGPU is disabled in BIOS

it is happening with a few games i have attached the event for the crash on humanitz but it is also happening with palworld and vein as well some games run fine and others just crash.

most games are fine when it is in the menu but crash as soon as it starts after hitting play

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how to fix Exception code: 0xc0000005

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