This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 30%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Received this email this morning. I didn't click on any links but went straight to my account settings and subscription options, but didn't see a "Microsoft 365 Personal Classic" option so I started to think it was a scam and now wondering if any one else has received this email?
Copy and paste of email below in case photo does not work:
In October 2024, we announced changes to our Microsoft 365 pricing for subscribers in Australia. We recognise we could have been clearer in our communications about the full range of Microsoft 365 subscription options including the option to switch to Microsoft 365 Personal Classic. Our relationship with our customers is based on trust and transparency and we apologise for falling short of our standards.
We want to ensure you have all the information you need to make the choice that’s right for you, so we are sharing that information below, including the opportunity to receive a refund.
Option 1: Stay on Microsoft 365 Personal, your current plan
Microsoft 365 Personal includes the core Microsoft 365 apps plus our AI assistant Copilot and ongoing feature updates.
Microsoft 365 Personal renews at $16 AUD per month tax inclusive.
If you wish to stay on Microsoft 365 Personal, no action is needed.
Option 2: Switch to Microsoft 365 Personal Classic and receive a refund
While Microsoft 365 Personal Classic includes the core Microsoft 365 apps and regular security updates, it does not include our AI assistant Copilot and may not receive new feature updates.
Microsoft 365 Personal Classic renews at $11 AUD per month tax inclusive, the price you paid before the increase.
If you want to continue using Microsoft 365 Personal Classic after you switch plans, you’ll need to keep recurring billing enabled.
If you switch to Microsoft 365 Personal Classic by 31 December 2025, we’ll refund the difference in price between plans, starting from your first renewal date after 30 November 2024. We’ll process your refund to the payment method you use to subscribe within 30 days. Once the refund has been processed, it will be reflected in your Microsoft account. This refund option is only available to subscribers in Australia who receive this email and switch to the Microsoft 365 Personal Classic plan by 31 December 2025.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 43%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
I received the same email, and a follow up email with a correction to the link. But now I can't find either email - they've disppeared. Not in junk.
So how can I follow the link, switch back to classic, and receive my refund?
Any help appreciated, thanks
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 54%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
you need to click 'cancel subscription' it then gives you the option of the cheaper classic option
Answer accepted by question author
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 55.00000000000001%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESG%3C/text%3E%3C/svg%3E)
The ACCC took Microsoft to task for being 'misleading' and not offering us (Aussies) the cheaper Non-CoPilot options - aka Classic plans.
Due to this, MS have sent some of us the email detailed in your post.
For some unknown reason I did not get my email....
Thank you so much!
I have since seen the news articles about the issue.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 8%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
When i clicked on the link in the email I also received, i was told I wasnt eligible to switch so why was I sent the email. I could not get an explanation from microsoft. I am in Australia
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 16%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EST%3C/text%3E%3C/svg%3E)
I feel like it’s a scam. Went to
my junk too. I’m not sure they’d be asking us to click on a link like this email does. Surely it would make us log in instead. This is the email address it was sent from : ******@infomails.microsoft.com
Hello.
are you in Australia or New Zealand? If so yes this email is legit.
Yes I am in Australia.
Thank you for your response I have since seen the news article about the issue.
Really? I think so many people would ignore it thinking scam. Microsoft need to do better. I actually blocked them lol
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 90%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
I'm from NZ and when I click on the link to change it almost looks like it's charging me a new subscription (in AUD), rather than just changing the current subcription. My preference would be to do this within my account - how can this be done? I can't see any options in the subscription settings either...