How do I add an IMAP account to Outlook on Android?

Hi Murray,

Thanks for reaching out. I understand how frustrating it is when Outlook on your Samsung tablet doesn’t show IMAP options and throws errors like “9hehw.” This usually happens because Outlook’s automatic setup can’t detect the right server settings.

About the “9hehw” error, I’ll need a bit more info to look into it properly. Could you confirm if you're using Microsoft 365 Business Edition? Also, what’s the domain of the email you’re trying to add? When you access Outlook on the web, what does the URL in the browser’s address bar show? And lastly, which email provider option did you select when adding the account?

In the meantime, here's the step to setup IMAP to your android device and you can click this link for more info: https://support.microsoft.com/en-us/office/set-up-email-in-the-outlook-for-android-app-886db551-8dfa-4fd5-b835-f8e532091872

I hope you find this information helpful. Please let me know if you have any further questions If the answer is helpful, please click "Accept Answer".

Regards,
Carlo