Share via

Issue with ESU for Windows 10

Ivana Ilcheva 20 Reputation points
2025-11-06T09:35:40.8733333+00:00

I am trying to install the ESU as a business user. I followed the instructions in section "Install and activate the ESU key" (https://learn.microsoft.com/en-us/windows/whats-new/enable-extended-security-updates), I entered the ESU key and successfully got to step 5 and received the pop-up saying "Licensed". However, when I visit the Update Center, it still says "Your version of Windows has reached the end of support. Your device is no longer receiving security updates.".

Is this normal? How should I fix it?

Windows for home | Windows 10 | Extended Security Update (ESU)
0 comments

Answer accepted by question author

  1. Ivan B 111.3K Reputation points Independent Advisor
    2025-11-06T10:14:35.53+00:00

    Hi,

    Don't worry, this is a bug that Microsoft has acknowledged and will fix.

    https://learn.microsoft.com/en-us/windows/release-health/status-windows-10-22h2#3706msgdesc

    They have released a fix that will arrive on computers via Windows Update, correcting the bug.

    Give feedback if the information was useful or not.

    Thanks

    Was this answer helpful?

    1 person found this answer helpful.

1 additional answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Q&A Assist
    2025-11-06T09:35:55.75+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    If you have successfully activated the ESU key and received a confirmation that it is "Licensed," but you are still seeing a message stating that your version of Windows has reached the end of support, it could be due to a few reasons:

    1. Update History: Ensure that all prerequisite updates for the ESU have been installed successfully. You can check your update history to confirm this.
    2. Restart Required: If you installed the prerequisite updates but did not restart your computer, this could prevent the ESU from being recognized properly. Restart your device and check again.
    3. Correct Key: Verify that the ESU key you are using is the correct one for your specific version of Windows 10.
    4. Check Activation Status: You can run the command slmgr.vbs /dlv in an elevated Command Prompt to verify the activation status of the ESU key and ensure that it reflects the correct licensing information.

    If the issue persists after checking these points, you may need to reach out to Microsoft Support for further assistance.

    References:

    Was this answer helpful?

    1 person found this answer helpful.

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.