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I recently built a new PC. All components are new apart from my hard drives, which I carried over from my old PC on which I had not issues with my microsoft account.
I encountered an error where the Microsoft Store and Xbox apps wouldn't let me sign-in. In an attempt to fix this I signed out of my microsoft account into a local account.
Now whenever I attempt to sign back into my microsoft account on this PC I get the "Oops, something went wrong. Whatever happened, it was probably our fault. Please try again" error.
I've reinstalled Windows twice. I've followed the suggested solutions on these forum posts:
I am still encountering this issue after several days. Please help me.
Answer accepted by question author
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Hi,
The PIN request wasn't processed correctly; it must have glitched. You need to do the following: remove your Microsoft account from both accounts, especially the email tab.
Check the work and school accounts tab and change the main account to a local account.
Let me know.
Then, access the control panel > accounts > credential manager and delete all accounts.
Thanks
This solved the problem, thank you!
If anyone stumbles upon this in the future I removed all of my accounts from the Settings > Accounts page. This was after switching to a local account and trying everything else in the linked forum posts in the OP and the first round of suggestions above. So I'm not sure which, if any, of those previous steps were necessary in the end.
Hi,
Go to the Microsoft Store > Library tab > click "Get updates" and wait for the process to finish.
Then go to the Start menu > Settings > Accounts > Email & accounts and check if you have any Microsoft accounts.
Go back to Settings > Network & Internet > Advanced network settings > Network reset > Restart the computer.
Open the command prompt (admin) and run the commands: sfc /scannow and dism /online /cleanup-image /restorehealth, wait for the process to finish and restart the computer.
Now open the Xbox app and try to log in with your Microsoft account. If it fails, try another Microsoft account, preferably a new one, and see if it works or fails.
Give feedback if the information was useful or not.
Thanks
Okay I see no "Get Updates" button in the Library tab but I used the "Check for Updates" button in the Downloads tab.
In the Email & Accounts section I could see my primary Microsoft Account which I would like to sign in with. Now I also see the new one I've created while following these steps.
I followed the steps to reset the Network and restarted my computer.
I input the cmd line prompts as admin. It completes fine, however the sfc /scannow prompt says "Windows Resource Protection found corrupt files and successfully repaired them." every time I run it. I also restarted again.
I was unable to log in to my Xbox account. When attempting to do so with my primary account I receive a "Use Windows Hello with your account" window. When I click Okay (the only option) I get a window saying "Something went wrong. We're sorry, but something went wrong registering -My Account- for Windows Hello. Your account has been added to Windows, but next time you use the account we'll ask to verify your account using Windows Hello." I then click Okay and I'm directed back to the start of the sign-in process.
When trying this with a new account I can reach the "Use this account everywhere on your device" window. I I click "Microsoft apps only" I'm directed to the same Windows Hello window described above. Culminating in a "Something went wrong window" which directs me back to the start of the sign-in process.
If I try to sign in to either of these accounts via Settings > Accounts > Sign in with a Microsoft account instead. I reach the same "Oops, something went wrong" window described in the original post.
I appreciate the swift response, however the problem persists.
