Share via

Is the email I received genuine from Microsoft, and have I been over charged?

Mervi Pallari 0 Reputation points
2025-11-07T00:30:13.96+00:00

I received an email from ******@infomails.microsoft.com saying that : In October 2024, we announced changes to our Microsoft 365 pricing for subscribers in Australia. We recognise we could have been clearer in our communications about the full range of Microsoft 365 subscription options including the option to switch to Microsoft 365 Family Classic. Our relationship with our customers is based on trust and transparency and we apologise for falling short of our standards.

We want to ensure you have all the information you need to make the choice that’s right for you, so we are sharing that information below, including the opportunity to receive a refund.

Option 1: Stay on Microsoft 365 Family, your current plan

  • Microsoft 365 Family includes the core Microsoft 365 apps plus our AI assistant Copilot and ongoing feature updates. 
  • Microsoft 365 Family renews at $179 AUD per year tax inclusive.
  • If you wish to stay on Microsoft 365 Family, no action is needed.

Option 2: Switch to Microsoft 365 Family Classic and receive a refund

  • While Microsoft 365 Family Classic includes the core Microsoft 365 apps and regular security updates, it does not include our AI assistant Copilot and may not receive new feature updates.
  • Microsoft 365 Family Classic renews at $139 AUD per year tax inclusive, the price you paid before the increase.
  • If you want to continue using Microsoft 365 Family Classic after you switch plans, you’ll need to keep recurring billing enabled.
  • If you switch to Microsoft 365 Family Classic by 31 December 2025, we’ll refund the difference in price between plans, starting from your first renewal date after 30 November 2024. We’ll process your refund to the payment method you use to subscribe within 30 days. Once the refund has been processed, it will be reflected in your Microsoft account. This refund option is only available to subscribers in Australia who receive this email and switch to the Microsoft 365 Family Classic plan by 31 December 2025In October 2024, we announced changes to our Microsoft 365 pricing for subscribers in Australia. We recognise we could have been clearer in our communications about the full range of Microsoft 365 subscription options including the option to switch to Microsoft 365 Family Classic. Our relationship with our customers is based on trust and transparency and we apologise for falling short of our standards. We want to ensure you have all the information you need to make the choice that’s right for you, so we are sharing that information below, including the opportunity to receive a refund. Option 1: Stay on Microsoft 365 Family, your current plan
    • Microsoft 365 Family includes the core Microsoft 365 apps plus our AI assistant Copilot and ongoing feature updates. 
    • Microsoft 365 Family renews at $179 AUD per year tax inclusive.
    • If you wish to stay on Microsoft 365 Family, no action is needed.
    Option 2: Switch to Microsoft 365 Family Classic and receive a refund
    • While Microsoft 365 Family Classic includes the core Microsoft 365 apps and regular security updates, it does not include our AI assistant Copilot and may not receive new feature updates.
    • Microsoft 365 Family Classic renews at $139 AUD per year tax inclusive, the price you paid before the increase.
    • If you want to continue using Microsoft 365 Family Classic after you switch plans, you’ll need to keep recurring billing enabled.
    • If you switch to Microsoft 365 Family Classic by 31 December 2025, we’ll refund the difference in price between plans, starting from your first renewal date after 30 November 2024. We’ll process your refund to the payment method you use to subscribe within 30 days. Once the refund has been processed, it will be reflected in your Microsoft account. This refund option is only available to subscribers in Australia who receive this email and switch to the Microsoft 365 Family Classic plan by 31 December 2025

Is this a genuine email from Microsoft? Is it safe to click the link in the email? I was wondering how the price has jumped so much. I have always paid $139 and now it was $179.

Microsoft 365 and Office | Other
0 comments No comments

1 answer

Sort by: Most helpful
  1. EmilyS726 233.6K Reputation points Independent Advisor
    2025-11-07T01:03:41.74+00:00

    Hello,

    Yes, if you are in Australia or New Zealand, this email is legit.

    This is also announced on Microsoft too: https://news.microsoft.com/source/asia/2025/11/06/an-apology-to-our-microsoft-365-subscribers-in-new-zealand/

    It was also on the news: https://au.finance.yahoo.com/news/microsoft-offer-2-7-million-011527517.html ( Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.)

    Was this answer helpful?

    1 person found this answer helpful.

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.