I can't sign into my Outlook even after I have reset my password

Question

I can't sign into my Outlook even after I have reset my password

Callum Mccarthy 10

I have reset my password about 5 times and even written the password down and when I try log in each time with the new password I know it works, it won't sign me in saying password is incorrect

Edgar Mueller 0 Reputation points

2025-11-09T15:22:42.6366667+00:00

Same problem...it appears that Microsoft, without notice, is forcing us to give up the password option and provide them with our biometric information to continue using our email accounts. I was forced to use my fingerprint, face, pin or security key, but password is no longer an option. Insulting and makes me hate Microsoft. I have had my email with hotmail since before Microsoft bought them!
Jason J. Dixon 0 Reputation points

2025-11-11T01:56:08.8+00:00

I am having the same issue with no solution

1 answer

Your answer

Edgar Mueller 0 Reputation points

2025-11-09T15:22:42.6366667+00:00

Same problem...it appears that Microsoft, without notice, is forcing us to give up the password option and provide them with our biometric information to continue using our email accounts. I was forced to use my fingerprint, face, pin or security key, but password is no longer an option. Insulting and makes me hate Microsoft. I have had my email with hotmail since before Microsoft bought them!
Jason J. Dixon 0 Reputation points

2025-11-11T01:56:08.8+00:00

I am having the same issue with no solution

Answer 1

Anonymous

Hey,

I get how annoying it can be when you’ve already reset your password multiple times and Outlook still won’t let you in.

What’s likely happening here is that your account might be stuck in a kind of security loop, either it’s not syncing the new password properly across Microsoft’s servers, or there’s a cached login token on your device that’s still trying to use the old password.

First, try signing in at account.microsoft.com using the new password to confirm it’s working outside of Outlook.

If that works, go ahead and clear your browser cache or use a private/incognito window to log into Outlook again.

If you’re using the Outlook app, especially on macOS, remove the account from System Preferences then go to Internet Accounts, then re-add it fresh with the new password.

Also, just to be sure, are you logging into a personal Microsoft account or a work/school one?

And are you seeing any kind of two-step verification prompt or security alert when you try to sign in?

Let me know so I can help you dig deeper if needed.

Regards, Aron

Anonymous

2025-11-09T12:51:36.3733333+00:00

Hi, got the same issue here and it's very annoying because I need to verify subscription to an app through that email. I have tried signing in with the new (re-setted) password on phone, in an incognito window and tried both Edge and Chrome... For me it's a personal Microsoft account, not a work one.
Tia Stevens 0 Reputation points

2025-11-13T03:37:02.1833333+00:00

It didnt work and i even tried support twice
Sia 0 Reputation points

2026-04-13T10:43:04.4333333+00:00

Hey Aron - does Microsoft claim an incorrect password when you've been logging in to several devices in quick succession?

When I change my password, I have to update it on my phone, tablet, etc as well as browser. By the time I try to update the third device, Outlook claims I've used the incorrect password too many times and won't let me log in. Is this an issue of, not the wrong password, but too many logins across different devices in too short a time? I can't explain it otherwise and it's happened so many times now.
Hornblower409 8,650 Reputation points

2026-04-14T08:41:18.56+00:00

@Sia
You need to start a new thread using the "Ask a question" button at the top of this page to create a new Question and include the details for your specific problem. This provides much higher visibility to your issue than commenting on an old post, which is only seen by people who are already following this question.

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I can't sign into my Outlook even after I have reset my password

1 answer

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