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How To Completely Uninstall Reason Labs From My Computer?

jocelyn ortiz 0 Reputation points
2025-07-19T23:52:58.79+00:00

a few months ago i had installed RAV endpoint, or Reason labs or reason security on my laptop. Big mistake! i started working from home and had no problem, i started working from a different company a few months ago, ran a tech scan and was told that i still have that app which i am pretty sure i deleted it a few months back. I tried every troubleshooting process possible and am still being told the same thing, i even tried permantely deleting it on saving mode from my computer because from what i was told, it intalls itself. finally i was advised to contact either microsoft or reason labs support directly. However if someone please can help me with this i really cannot lose my job due to this technical issue or if somebody has troubleshooting steps i can try i would really appreciate it.

Microsoft Security | Microsoft Defender | Other
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  1. R. Nathan Hund 5 Reputation points
    2025-11-08T23:24:24.7133333+00:00

    What a load of tosh! Reasonlabs should be regarded as malware. Yes, it's legitimate software, but if you're legit, a) you ask to be installed- sometimes happens but not always- b) expose the app in the Windows configuration section for apps, and c) let users uninstall it. They know that having two different security suites can drag your computer to its knees, but they don't care, they just want to get on your hard drive, bollocks to the consequences. THOSE are the atributes of malware.

    So, I guess the answer you got wasn't from and MCSE or was just towing someone's part line, because the answer is straightforware.

    1). From the Windows start key enter "services" and pick services with admin privs. When it comes up, scroll down to reasonlabs, stop it, and change the startup type to "disabled".

    2). On Windows 10 go to the security section in the configuration app and select the security section. On Windows 11 it is under "system". Find the option to restore your computer, and proceed as if that was what you were doing. When it reboots you will get a number of options. Select option 4 (Win 10- dunno if it's still 10 on Win 11), "Safe Mode". Continue to boot the machine.

    3). It will come up looking pretty normal, except in the lower left corner it will say "Safe Mode". Safe Mode starts Windoze with the minimum to get a session going- no added anything, which, fortunately, includes reasonlabs. Since it never got a chance to do its dirty work, you won't get the "open in another problem" error, and you're admin already if you're running in Safe Mode.

    4). Go to Windows/Program Files, scroll down to reasonlabs and delete the directory.

    5). From the start menu select "reboot", and your computer will come up running like it did before it was assaulted by reasonlabs, which will just be a bad memory/experience....and a lot of wasted time.

    Buena suerte, compañero!

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  2. Catherine Kyalo 3,100 Reputation points Microsoft Employee
    2025-07-21T07:26:24.7866667+00:00

    Hi jocelyn ortiz,

    Based on my research, I recommend reaching out to Reason Labs support and asking for assistance to uninstall the program.

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