Hi ,
It could be the audio driver. If possible, could you provide your motherboard model?
You can check by typing msinfo32.exe into the search bar, take a screenshot, and post it here.
Thanks
How to fix missing driver Realtek-RealtekHSA.inf?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 77%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
James Berryhill
45
Reputation points
I am trying to figure out how to get the missing driver Realtek-RealtekHSA.inf for my computer?
Windows for home | Windows 11 | Devices and drivers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 25%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
Ivan B 108.6K Reputation points Independent Advisor2025-11-10T14:46:22.1966667+00:00 Hi ,
Did you manage to solve the problem?
Thanks
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John Mark 0 Reputation points2025-12-22T22:15:13.4433333+00:00 I'm having the same problem with my Windows 10 x64 Dell Optiplex 9010.
Can someone tell me the fix for this problem, or is it the same for Windows 10 as for 11?
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2 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 65%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JosephT71 9,210 Reputation points2025-11-09T04:52:19.1466667+00:00 You have to install using the the OEM driver's installer exe (most often called setup.exe). If you don't use the installer, then the extension inf doesn't get installed. When the extension driver inf doesn't get intalled, the realtek audio effects apo, the realtek audio universal service and the realtek hardware support application software components don't get installed.
If you have a "skinned" version of the realtek audio console (i.e. HP computers have HP audio app or B&O audio app), then you don't have RealtekHSA.inf, you have some thing like HPaudiohsa.inf or B&Oaudiohsa.inf. Again you have to use the installer to install the HP realtek audio driver in order to get the skinned hsa inf.
This Intel DCH driver FAQ applies to Realtek DCH audio driver as well. Bad things happen when you don't use the installer.
https://www.intel.com/content/www/us/en/support/articles/000058298/graphics.html