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How to use the Kiosk Mode with Windows 11 for the Web URL - With MS Edge Browser

Veera Ragavan 56 Reputation points
2025-10-30T15:29:26.2+00:00

Hello Experts,

Infra Details..

  1. Windows 11 Entra Joined
  2. Kiosk Profile - Single App
  3. Edge Kiosk URL - Pointing to Web URL. This Web URL allows to make the Call from Service Point (Customers) to the Organization HelpDesk
  4. The Device is Compliance with Organizational Standards and the Kiosk Account is Excluded from the Conditional Access to gain easy access for the Calling
  5. Device / Browser pass through the compliance
  6. It is more Special to use the Single App Kiosk Mode, it is because this URL only should be landing for the User while login with Kiosk mode, no other apps or Windows to be Visible
  7. Additionally, Edge Browser Settings Catalog is also Enabled with Edge Browser Pop-Up allow, Camera - Allow, Microphone - Allow. This is to make sure there is no stoppage with the usage of the Web URL to access the Calling Feature
  8. As per the Requirements, the allocated URL is not having any Special Characters like #, and also the same with App registrations in the Enterprise App level
  9. All other Features with the app works except the Calling options. User's image Error appears like : Kiosk onboarding because the app in kiosk mode uses MSAL.js for Azure AD authentication, and the redirect URI or routing is interfering with the authentication hash.
  10. The Same URL works without any issues with Non Kiosk Mode. It's our idea to make the Restriction, and allow with limited access
  11. The mentioned URL also allows the users to write their details (Example : Phone or Call back) and its Possible.
  12. Our Understanding: We have Restricted level of access with Kiosk Mode, but does the Kiosk mode allows to make allow the Calls with Browser Based apps. For Safer side the Web URL also added for the Whitelisting : Allow pop-up windows on specific sites
  13. Do we have any Restrictions with Kiosk Mode + Single App Model + Does not allow the Web Based URL's stop or Restricted.
Microsoft Edge | Audio and video playback | Windows 11
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  1. Veera Ragavan 56 Reputation points
    2025-11-09T09:47:07.09+00:00

    Solution:

    We found the Solution.

    By Validating avoiding the Special Characters like @, # - Helped to redirect and allow the URL.

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  2. Richard Trinidad 6,265 Reputation points Independent Advisor
    2025-10-30T16:54:40.0933333+00:00

    Hi Veera, thanks for posting here in Microsoft community, also for the detailed setup. It looks like the MSAL.js redirect URI is getting blocked or misrouted in Single App Kiosk Mode, which is known to have limitations with complex web auth flows. You might want to test with Multi-App Kiosk Mode or tweak Edge launch parameters to better support MSAL.js.

     

    Try switching to Multi-App Kiosk Mode or use Edge in Assigned Access with shell launcher to allow better handling of MSAL.js redirects.

    Also, verify if Edge's WebView2 or Edge kiosk command-line flags can help bypass the hash routing issue.

    Also, have you tried enabling Edge debugging logs or testing the same URL with Edge in shell launcher mode to see if the redirect URI behaves differently?

     

    I hope this helps you out, let me know how it goes.

    Chard

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