My email is going to trash folder not inbox

Hello,

Please launch the web browser and go to https://www.outlook.com, is it the same behavior there?

If so, make sure you do this on a computer, not on smartphone or tablet. Go to https://www.outlook.com and log in, click on the gear icon on the top right to launch the settings.

Then, on the Mail tab, go to Rules. Are there any rules set up here? If yes, delete them all.

Then check the conditional format, again, if it's there, delete it.

Then, check Forwarding and IMAP, If any items are present, delete them as well.

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If you can't find anything, go to https://account.live.com > Your info > Sign in Preferences. Make sure to check all the aliases here. If you don't recognize any there, delete it.

Then go to Security > Manage How I sign in, make sure all contact info is yours.

Please make sure you change your password and enable two-step verification.

Go to your account online, go to Devices, remove any devices you don't recognize.

Then go to Security, click on Sign out everywhere. This is meant to kill any session that's still connected. Unfortunately, this one will take 24 hours to take effect.

my Gmail emails are going to the correct inbox in outlook, however, my sbcglobal.net inbound emails are going directly into the trash folder.

Hi!

Welcome to Microsoft Q&A forum.

Can I confirm If we're talking about single/multiple user emails or ALL emails went to trash? Can you try and send an email to yourself and check where it will go.

If your emails are being directed to the trash folder instead of your inbox, it could be due to a few reasons:

1. Filters or Rules: Check if you have any filters or rules set up in Outlook that might be moving emails to the trash. You can review and modify these settings in the Rules section of Outlook.
2. Ignore Feature: If you have used the Ignore feature on an email thread, future emails from that thread may automatically be moved to the Deleted Items folder. This can happen if you select Ignore on an email message, and then another message from that same thread arrives in your inbox.
3. Spam Settings: Sometimes, emails may be marked as spam by Outlook, causing them to go directly to the trash. Check your spam settings and ensure that legitimate emails are not being marked as spam.
4. Account Settings: If you are using an IMAP account, ensure that your account settings are configured correctly. Sometimes, issues with synchronization can cause emails to be misdirected.

To resolve the issue, you can:

• Review and adjust any filters or rules in your Outlook settings.
• Check the Ignore feature and ensure it is not affecting your email threads.
• Look into your spam settings and adjust them as necessary.
• Verify your account settings to ensure proper configuration.

If these steps do not resolve the issue, consider reaching out to Microsoft Support for further assistance.

References:

• Messages in an e-mail thread are automatically moved to the Deleted Items folder