Hi,
Let’s gather some additional information to determine the appropriate steps to take.
- In the search bar, type Winver and hit Enter.
Please share a screenshot of that window.
- Go to Settings > System > Windows Update.
Take a screenshot and share it here.
Do not include any personal information.
- Run the PC Health Check tool: https://aka.ms/GetPCHealthCheckApp
Click 'check now' button then share a screenshot of the result.