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Logitech mouse not working at all

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2025-11-10T14:07:10.0933333+00:00

Hi,

I have a Logitech combo keyboard and mouse, model MK 470. Keyboard works, mouse does not. What give?

Both worked on Windows 10. Need help.

Windows for home | Windows 10 | Devices and drivers
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  1. JC 8,225 Reputation points Independent Advisor
    2025-11-10T15:03:58.6333333+00:00

    Hello,

    I looked up the model and it appears that they share the same usb dongle, try swapping out the batteries on the mouse, there might also be a separate power switch on the bottom of the mouse itself check if it’s turned on. It could also be a usb port issue, try using the dongle on a different port on the computer.

    Hope this helps,

    JC

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  2. Mark 0 Reputation points
    2025-11-10T16:35:51.3066667+00:00

    By the way, Logitech has been aggravating me since their founding.

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  3. Mark 0 Reputation points
    2025-11-10T16:20:22.48+00:00

    Hi, I already tried these things. Both the mouse and keyboard worked on a Windows 10 box. The battery is fine, and I turn on the awitch when I test to see if I fixed it. I have put the dongle in several ports.

    Mark

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  4. AI answer

    2025-11-10T14:07:57.6366667+00:00

    If your Logitech mouse is not working while the keyboard is functioning, there are several troubleshooting steps you can try:

    1. Check the USB Receiver: Ensure that the USB receiver for the mouse is securely connected to the computer. Sometimes, unplugging it and plugging it back in can help.
    2. Replace Batteries: If your mouse is wireless, check the batteries. Replacing them with fresh ones can resolve power issues.
    3. Reboot the Computer: Restarting your computer can sometimes resolve connectivity issues.
    4. Update Drivers: Make sure that your mouse drivers are up to date. You can check for updates through Device Manager in Windows.
    5. Test on Another Computer: If possible, test the mouse on another computer to see if it works there. This can help determine if the issue is with the mouse or the computer.
    6. Check for Interference: Other wireless devices can sometimes interfere with the mouse's signal. Try moving the receiver closer to the mouse or away from other devices.
    7. Windows Settings: Check the mouse settings in Windows to ensure that it is recognized and configured correctly.

    If none of these steps resolve the issue, there may be a hardware problem with the mouse itself.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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