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Unable to Redeem Robux via Microsoft Rewards, Verification Loop & Unsupported Region

thirdy Geronimo 20 Reputation points
2025-11-11T10:16:59.1366667+00:00

I’ve tried redeeming my 400 Robux reward through Microsoft Rewards, but I’m stuck in a verification loop. The system requires a phone number for verification, and my number (+63, Philippines) isn’t supported. It suggests using email instead, but that option never appears.

It’s frustrating because I’ve earned the points legitimately, yet I can’t redeem them due to regional restrictions. I find it ironic that most regions are allowed to earn points, but only a few can actually redeem them.

Thanks in advance to anyone who can clarify. Please consider fixing this common problem for users in unsupported regions.

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

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  1. Kayece Jan Mae Amizola 14,180 Reputation points Independent Advisor
    2025-11-11T12:20:26.3733333+00:00

    I see. The Philippines is available on the list of rewards, and you should not receive that error. There possible be several reasons, including browser or device region mismatch.

    1. Try signing in using an InPrivate or incognito browser tab to see if it resolves the issue.
    2. Clear your browser’s cache and cookies.
    3. Verify your account region:
    • Visit account.microsoft.com and sign in with your Microsoft account.
    • Navigate to Your info > Country or region and confirm the details are accurate.
    • Check the Billing & shipping address to ensure it’s correct. (This step is typically optional, but worth verifying.)
    1. A mismatch between your device region and account region can cause issues with rewards. Check your device’s region settings and confirm they align with your account and the rewards program region.
    2. Try claiming your reward on the Phone bing app or mobile browser.

    Source reference: "We don't support that country code"

    If nothing works, please try to reach out again to Microsoft Rewards support and include your screenshot. Please be as detailed as possible.

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  2. Kayece Jan Mae Amizola 14,180 Reputation points Independent Advisor
    2025-11-11T11:01:02.53+00:00

    Hi,

    Do not worry, the Philippines is one of the supported countries to redeem these rewards listed on your redeem page.

    Please reach out to Microsoft Rewards support to help you further with your issue.

    https://rewards.bing.com/support

    If you require further assistance, please don't hesitate to let me know.

    Stay Safe!

  3. Q&A Assist
    2025-11-11T10:17:09.2433333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It seems that you are experiencing issues with redeeming Robux through Microsoft Rewards due to regional restrictions and a verification loop. Unfortunately, the Philippines is not listed among the regions that support phone number verification for this service, which can lead to the frustration you are facing.

    If the option to use email for verification is not appearing, it may be a limitation of the current system in your region. This situation is indeed frustrating for users who have earned points but cannot redeem them due to such restrictions.

    For further assistance, I recommend reaching out to Microsoft Support directly, as they may be able to provide more specific guidance or solutions tailored to your situation.

    References:

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