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Redeem an old Microsoft Store Gift Card

Kevin Dean 20 Reputation points
2025-11-12T15:23:20.35+00:00

I have an old Microsoft Store gift card that I'd like to redeem.

It has 16 or 30 characters, not the 25 characters used for current gift cards.

Where/how can I redeem this gift card?

Thanks!

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

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Carlo Luna 6,895 Reputation points Independent Advisor
2025-11-12T16:28:35.36+00:00

Hi Kevin,

Thanks for clarifying! You’re right, the support page is organized by product, and Microsoft Store isn’t listed separately. The best option is to select “Microsoft Account & Billing” as the product category, then choose “Payment options & gift cards” under issue type. From there, pick “Chat with support” or “Call me back” to connect with an agent who can help redeem older gift cards. Since your card says it doesn’t expire, support can confirm its validity and assist with redemption.

You may click this article for more info: https://support.microsoft.com/en-us/account-billing/redeem-a-gift-card-or-code-to-your-microsoft-account-d6b2c675-9e31-f312-7ff4-21834ad22fa8

I hope you find this information helpful. Please let me know if you have any further questions If the answer is helpful, please click "Accept Answer".

Regards,
Carlo

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  1. Carlo Luna 6,895 Reputation points Independent Advisor
    2025-11-12T16:02:47.57+00:00

    Hi Kevin,

    Thank you for posting in Microsoft Community. I'm here to help!

    Gift cards issued after a certain date are usually valid for one year from when they’re generated.

    To check the status or redeem an older card, I recommend reaching out to Microsoft Support directly.

    You can do this by visiting https://support.microsoft.com/en-us/contactus/, clicking “Contact support” at the bottom, and selecting the product and category that best match your issue. Then choose “Chat with someone” to get help from a support agent.

    I hope you find this information helpful. Please let me know if you have any further questions If the answer is helpful, please click "Accept Answer".

    Regards,
    Carlo

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