Using New Outlook on Windows for academic communication and scheduling
Dear @Sosa, Nathalia,
Thank you for reaching out to the Microsoft Q&A forum. We’re happy to assist.
When a cloud-based recall succeeds, the original message is removed silently, and the recipient is not notified. However, your organization’s Exchange Online administrator can enable optional notifications so recipients receive an email stating that a message was recalled, either for all recalls or only when the message had been read.
Visit here to learn more: Work with Cloud-based Message Recall
Knowing whether they read it: You’ll receive a Message Recall Report showing per‑recipient status (Succeeded/Failed/Pending). It doesn’t include an exact “read” timestamp. If your admin enabled “notify recipients only when recalled messages were read,” that setting governs recipient notifications, not what you see in the report. To track reads you’d need other mechanisms (e.g., read receipts or compliance logs), which may be restricted by policy.
Please note that message recall is available only after you select Send and only if both you and the recipient use Microsoft 365 work or school accounts within the same organization. Messages sent to or from external accounts such as Hotmail, Gmail, or live.com cannot be recalled.
To recall and replace a message in the new Outlook:
- Go to Sent Items in the left pane and double-click the sent message to open it.
- On the ribbon, select Recall Message, then click OK in the confirmation dialog.
- You’ll receive a Message Recall Report in your inbox shortly. Use the link in that report to check whether the recall succeeded, is pending, or failed.
Visit here to learn more: Recall an Outlook email message
I hope this information is helpful. If you need any further assistance, please feel free to reach out. We are here to help. Thank you very much for your understanding and cooperation.
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