Disabled Device after Update

Hi Bill Waldron,

It seems you're having trouble logging in because the device is marked as missing. Since logging in works from a Private Window, there could be a few possible causes. Here are some steps you can try:

1. Clear Cache and Cookies: Occasionally, issues can be caused by your browser's stored data. Please clear your cache and cookies, then try logging in again.
2. Different Devices or Browsers: If possible, try accessing the system from another device or a different browser to see if the issue persists.
3. Run Windows Update Troubleshooter: Settings > System > Troubleshoot > Other troubleshooters > Windows Update > Run. This fixes common update issues
4. Device Registration: Check if the device is properly registered in your account settings. If not, you may need to re-register it.
5. Device Health: Make sure the device status is Online before starting the update. Checking device health during the update can help avoid any issues.
6. Reboot the Device: After making changes or updates, restarting the device can often help fix any remaining issues.

Documents:

Device Update troubleshooting guide

I hope the above helps. Please let us know if you have any further questions on this.

Thank you!

It seems that you are experiencing an issue where your device is not recognized or is disabled after an update. This can happen if the device has been deleted from the Microsoft Entra tenant or if it has been disabled due to security concerns. To resolve this issue, you can follow these steps:

1. Check Device Status: Verify if your device is still registered in Microsoft Entra ID. If it has been deleted, you will need to reflash the device.
2. Manual Recovery: If your device is hybrid joined, you can run the command dsregcmd /status to check its status. If it shows that the device is not authenticated, you may need to run dsregcmd /leave and then restart the device.
3. Administrator Action: If the device was deleted by an administrator, you may need to contact your IT support to have it re-enabled in Active Directory or Microsoft Entra ID.

If you can log in from a private window, this suggests that there may be issues with cached credentials or session data in your regular browser session. Clearing your browser cache or cookies might also help in resolving the login issue.