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Windows always crash with BSOD, error did show up in event viewer. Requesting help to understand the issue

William Si 5 Reputation points
2025-11-15T09:28:20.0233333+00:00

Here is the crash report found in the event viewer

Log Name: Application

Source: Windows App Runtime

Date: 15/11/2025 4:18:28 PM

Event ID: 22

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: William

Description:

Package dependency criteria could not be resolved.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Windows App Runtime" />

<EventID Qualifiers="32871">22</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>0</Task>

<Opcode>0</Opcode>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2025-11-15T08:18:28.8765233Z" />

<EventRecordID>7699</EventRecordID>

<Correlation />

<Execution ProcessID="14080" ThreadID="0" />

<Channel>Application</Channel>

<Computer>William</Computer>

<Security />

</System>

<EventData>

<Data>Windows App Runtime</Data>

<Data>ERROR 0x80670016: Bootstrapper initialization failed while looking for version 1.6 (MSIX package version &gt;= 6000.424.1611.0)</Data>

</EventData>

</Event>

Windows development | Windows API - Win32
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  1. AI answer

    2025-11-15T09:28:30.9166667+00:00

    The error you are encountering, "Package dependency criteria could not be resolved," indicates that there is an issue with the Windows App Runtime related to the initialization of a bootstrapper for a specific MSIX package version. The error code 0x80670016 suggests that the required version (1.6 or higher) of the package is not available or cannot be found.

    To troubleshoot this issue, consider the following steps:

    1. Check Package Version: Ensure that the MSIX package you are trying to use meets the version requirements specified in the error message (>= 6000.424.1611.0).
    2. Reinstall the Application: If the application is not installed correctly, try reinstalling it to ensure all dependencies are properly configured.
    3. Check for Updates: Make sure that your Windows system is up to date, as updates may resolve compatibility issues with the app runtime.
    4. Event Viewer Logs: Continue to monitor the Event Viewer for any additional errors or warnings that may provide further insight into the issue.
    5. Contact Support: If the problem persists, consider reaching out to Microsoft Support for more detailed assistance regarding the Windows App Runtime and the specific application you are trying to run.

    These steps should help you identify and resolve the underlying issue causing the BSOD related to the application crash.

    References:

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  2. Jay Pham (WICLOUD CORPORATION) 3,770 Reputation points Microsoft External Staff Moderator
    2025-11-17T03:23:21.6366667+00:00

    Thank you for your question.

    The Event Viewer message you shared (Package dependency criteria could not be resolved – Error 0x80670016) indicates an issue with a Windows App Runtime dependency of an MSIX-based application, but this message alone does not confirm the root cause of the Blue Screen of Death (BSOD).

    To correctly identify the source of the system crash, we need more details about the BSOD itself. Application-level MSIX errors typically do not cause system-level bug checks.

    To proceed, please provide the following information:

    If you provide the BSOD code or the dump file, I can analyze the exact component causing the system crash.

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