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How do I recover my address book

Jim Fagan 0 Reputation points
2025-11-15T18:53:55.7133333+00:00

I just bought a new computer. I lost my address book when downloading outlook classic. How do I recover it?

Microsoft 365 and Office | Other
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  1. Brian Tillman 25,465 Reputation points Independent Advisor
    2025-11-15T21:51:50.0866667+00:00

    Hi. I'm Brian and I'll try to help.

    Who is your mail provider - that is, what follows the @ in your address? What type of account - POP, IMAP, Exchange, Outlook.com - are you using? Contacts for POP and IMAP counts are local to the computer and are not stored in the cloud. Thus, if you use a different computer, those contacts are not on that new computer. You must transfer them from the old computer to the new one. Can you still access the old computer? If you supply the answers to these questions, I can guide you in transferring the contacts.

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  2. AI answer

    2025-11-15T18:54:03.3666667+00:00

    To recover your address book in Outlook after losing it during the installation of Outlook Classic, you can try the following steps:

    1. Check for Backup Files: If you have previously backed up your Outlook data files (.pst), you can restore your address book from there. Look for files with a .pst extension on your old computer or any backup drives.
    2. Import Contacts: If you have exported your contacts to a CSV file or another format, you can import them back into Outlook. To do this:
      • Open Outlook and go to the File menu.
      • Select Open & Export and then choose Import/Export.
      • Follow the prompts to import your contacts from the file.
    3. Recover from RoamCache: If AutoComplete is not working correctly, it might be due to a problem with the RoamCache folder. You can reset it by renaming the folder, which will create a new one when Outlook restarts. However, note that this will erase all addresses stored in AutoComplete.
    4. Contact Support: If you are unable to recover your address book using the above methods, consider reaching out to Microsoft Support for further assistance.

    Make sure to regularly back up your Outlook data to avoid losing important information in the future.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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