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Why all my incoming emails are directly routed in junk folder

Anonymous
2025-11-17T12:40:18.7233333+00:00

All my incoming emails are directly routed in junk folder

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
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  1. Anonymous
    2025-11-17T14:21:23.7066667+00:00

    Hello Sneha,

    This usually happens because of overly strict spam filter settings, missing safe senders, or accidental rules that route mail to Junk. Sometimes, a compromised account or third-party security software can also cause this. Check your email client’s junk filter settings and set them to Low, add trusted contacts to your Safe Senders list, and review any rules that might be misconfigured.

    If you recently changed accounts or had a Windows update, verify that no suspicious rules were added. Also, check if antivirus software is interfering with email filtering.

    This might help

    https://support.microsoft.com/en-us/office/change-the-level-of-protection-in-the-junk-email-filter-in-outlook-e89c12d8-9d61-4320-8c57-d982c8d52f6b

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  2. STEVE KULTALA 0 Reputation points
    2026-03-20T22:47:11.3733333+00:00

    I didn't have this problem when i initially renewed my microsoft 365 subscription. How do i reset this back to where it was?

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  3. AI answer

    2025-11-17T12:41:39.53+00:00

    If all your incoming emails are being routed directly to the Junk folder, it could be due to several reasons:

    1. Blocked Senders List: If the senders of these emails are on your Blocked Senders list, their messages will automatically be classified as spam and sent to the Junk folder. You can check and modify this list in your email settings.
    2. Spam Confidence Level (SCL): Microsoft 365 uses a spam filtering system that assigns a Spam Confidence Level to incoming messages. If this level exceeds a certain threshold (default value is 4), the messages are moved to the Junk Email folder. You can adjust the settings related to this filtering if you have administrative access.
    3. Safe Senders List: Conversely, if the senders are not on your Safe Senders list, their messages may be treated as spam. Ensure that important contacts are added to this list to prevent their emails from going to Junk.
    4. Mobile Device Settings: If you are using a mobile device, check if the default mail application has any spam filtering settings that might be affecting how emails are classified.
    5. Email Rules: Check if there are any rules set up in your email client that might be automatically moving emails to the Junk folder.

    To resolve the issue, you can review and adjust your Blocked Senders and Safe Senders lists, check your spam filtering settings, and ensure no rules are misconfigured.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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