Bluetooth not working

Hi,

• Is the Bluetooth issue isolated to the Bose SoundLink Mini speaker? If so, try connecting your Mini speaker to different device, is it working?
• What is the make and model of your device?

In the search bar, type MSINFO32 and hit Enter.

Please share a screenshot of that window.

If you are unable to connect your Bose SoundLink Mini speaker to your Dell XPS 8930 running Windows 11, there are a few troubleshooting steps you can try:

1. Check Bluetooth Settings: Ensure that Bluetooth is enabled on your PC. You can do this by going to Settings > Devices > Bluetooth & other devices. Make sure Bluetooth is turned on.
2. Pairing the Device: Make sure your Bose speaker is in pairing mode. You can typically do this by pressing and holding the Bluetooth button on the speaker until you hear a tone or see a blinking light. Then, on your PC, select Add Bluetooth or other device and choose your speaker from the list.
3. Update Bluetooth Drivers: Ensure that your Bluetooth drivers are up to date. You can check for updates in Device Manager under Bluetooth. Right-click on your Bluetooth device and select Update driver.
4. Remove and Re-pair the Device: If your speaker was previously connected but is not working now, try removing it from the list of paired devices on your PC and then re-pairing it.
5. Check for Windows Updates: Sometimes, installing the latest Windows updates can resolve connectivity issues. Go to Settings > Update & Security > Windows Update and check for updates.
6. Use the Bluetooth Troubleshooter: Windows has a built-in troubleshooter that can help diagnose and fix Bluetooth issues. Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters and select Bluetooth.

If these steps do not resolve the issue, you may want to consult the manufacturer's support for further assistance.

References:

• Bluetooth version and profile support in Windows 11
• Installing a Bluetooth device