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When attempting to play a high gpu requirement game, PC unexpectedly reboots with ACPI events present in event viewer,

Carlos Bush 0 Reputation points
2025-11-16T06:25:19.9566667+00:00

Hello to all,

I am having almost consistent and unexpected windows 11 enterprise build 26200.7171, with ALL suggested updates. PC reboots when attempting to play high gpu usage games ( cyberpunk 2077, Predator: hunting grounds, Spiderman 2, so far have been detected). I suspect of update kb5067036 or any other update being the culprit, since it all began after installing it. This happens seldomly, and I can´t pinpoint a stable way to reproduce the issue.

I have done the following tshooting so far, with same negative output so far: 

  1. Update drivers:
    • Especially your graphics card driver (GPU) and chipset/Motherboard drivers. Games trigger GPU load, and if there’s a mismatch with OS update + driver, resets can happen.
    • Use the manufacturer’s latest driver (NVIDIA/AMD/Intel) rather than just the Windows Update default.
  2. Check event logs:
    • After a reset, once the system boots up, open Event Viewer → Windows Logs → System and look for errors right before the reboot.
    • these events are  related toi the fault, circa before of afterwards the fault ocurrs : 
    Event Meaning What it shows happened at 8:01:39 PM
    125 ACPI thermal zone enumerated Firmware re-initialized thermal control (happens at boot or sudden power loss)
    172 NIC disconnected in standby Windows re-enumerated devices as it came out of a sleep-like or recovery state
    41 Unexpected restart System actually lost power / was force-reset
  3. Rollback the update (temporarily):
    • Cant uninstall KB5067036 since I cleaned it up just afterwards I installed it.
  4. Run hardware diagnostics:
  5. Run OCCT → Power Test 10 min.
    • Instant reset → PSU or VRM issue.
  6. Monitor temps with HWInfo64; and always is well below  CPU < 95 °C, GPU < 85 °C.

Found somewhere in an article that there is a ACPI/NIC stability workaround :

  • In Device Manager → Intel I225-V → Power Management, uncheck “Allow the computer to turn off this device to save power.”

disable PCIe power savings

Device Manager → PCI Express → Link State Power Management → Off (Control Panel > Power Options > Change advanced > PCI Express.)

sfc /scannow and DISM detected errors, and fixed them. Even then, problem persists.

BIOS is also updated to the latest release for my mobo

That´s all I can think son it... please, help

thanks a lot

Windows for home | Windows 11 | Gaming

4 answers

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  1. Alvise Cervellati 4,875 Reputation points Independent Advisor
    2025-11-19T08:13:33.5133333+00:00

    very strange

    we need to go for steps, the first step is to fix problem using windows update, from start open settings > system > recovery > choose Reinstall now near Fix problems using windows update

    follow the instruction on screen

    if the problem continues, i think that is needed to test the hardware specially the RAM and PSU

    ps. check if in windows\minidump there is some dmp files, if yes upload them in your onedrive and share here the link please

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  2. Alvise Cervellati 4,875 Reputation points Independent Advisor
    2025-11-18T07:21:08.6+00:00

    ok, the other hardware details? did you applied some overclock to the hardware? like CPU or GPU?

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  3. Alvise Cervellati 4,875 Reputation points Independent Advisor
    2025-11-16T08:24:01.1566667+00:00

    Hi carlos, welcome in community

    usually error kernel power id 41 mean that the pc restart without cleanly shutdown first, see here

    https://learn.microsoft.com/en-us/troubleshoot/windows-client/performance/event-id-41-restart

    please, share the hardware details of your computer, specially the PSU (the first thing to check in this case)

    let me know, meantime have a good sunday

    Elvis

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  4. AI answer

    2025-11-16T06:25:32.4933333+00:00

    It seems you are experiencing unexpected reboots when playing high GPU usage games, and you suspect that the issue may be related to the recent update KB5067036. Given the ACPI events you mentioned in the Event Viewer, it is possible that the ACPI (Advanced Configuration and Power Interface) system driver is contributing to the problem.

    Here are some steps you can consider to troubleshoot the issue further:

    1. Driver Updates: Ensure that your graphics card drivers are up to date. Use the latest drivers directly from the manufacturer (NVIDIA, AMD, or Intel) instead of relying solely on Windows Update.
    2. Event Viewer Analysis: Continue to monitor the Event Viewer for any ACPI-related errors or warnings that occur before the reboot. This can provide more insight into what might be causing the issue.
    3. Power Management Settings: As you mentioned, adjusting power management settings can sometimes resolve ACPI-related issues. Make sure to disable any power-saving features for your network interface card (NIC) and PCI Express devices in Device Manager.
    4. Rollback Updates: If you suspect that KB5067036 is the cause, consider rolling back to a previous version of Windows if possible. If you cannot uninstall it directly, you may need to restore your system to a point before the update was applied.
    5. Hardware Diagnostics: Since you've already run diagnostics like OCCT and monitored temperatures, ensure that your PSU and VRM are functioning correctly, as power delivery issues can also cause unexpected reboots.
    6. BIOS Settings: Ensure that your BIOS settings are optimized for performance and stability, and that you are using the latest BIOS version.

    If the problem persists after these steps, it may be beneficial to reach out to Microsoft Support for further assistance, especially if the issue is tied to a specific update.

    References:

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