I cannot sign into my Outlook account from my computer

Question

I cannot sign into my Outlook account from my computer

Susan Pearce de Gonzalez 40

I tried to sign into my Outlook account on Monday on my work computer (via webpage). It asked me to change my password, which I did.

But, I still cannot get in and I keep on getting the message that I have tried to sign in too many times with the wrong login/password.

I was locked out for 24 hours (that was up yesterday afternoon), but still cannot get in this morning.

I still have emails via app on my phone, but need to use the computer.

Have cleared history and tried to login via a different browser but get the same message.

PLEASE HELP!!

0 comments

3 answers

Your answer

Answer 1

If you're having trouble signing into your Outlook account after changing your password and receiving a message about too many sign-in attempts, here are some steps you can follow:

Wait and Retry: After multiple unsuccessful attempts, your account may be temporarily locked. If you have already waited for 24 hours, attempt to sign in again.
Verify User ID: Ensure that you are entering the correct user ID (email address) associated with your Outlook account. It should look something like someone@example.com.
Reset Password Again: If you think the password change did not take effect, try resetting your password once more, ensuring you follow the instructions carefully.
Clear Cache and Cookies: Since you've cleared your browsing history, make sure to also clear cookies and cached data from your browser, as this can sometimes resolve sign-in issues.
Use Different Devices: If possible, try signing in from another device or network to eliminate any issues with your current setup.
Check Service Status: Occasionally, there may be issues with Microsoft services. Check the status of the Microsoft account service to see if there are any ongoing problems.
Contact Support: If none of these steps resolve the issue, consider reaching out to Microsoft support for further assistance. They can help troubleshoot and resolve any account access problems.

These actions should help you regain access to your Outlook account on your computer.

Answer 2

Diane Poremsky 8,175 Independent Advisor

If you have an office license that includes classic Outlook desktop (all subscriptions include it), yes, using it should work.

But, if you can get in by approving it on your phone, use that method then go into the security section of your Microsoft account and make sure they are at least 3 methods.

Also, if asked to add your windows login pin as a way to log in, I recommend doing it.

Susan Pearce de Gonzalez 40 Reputation points

2025-11-22T06:38:29.8433333+00:00

Yesterday I recovered account and reset password, it said it was successful but then when I try to sign in, says wrong password again.

have tried on computer (windows), iPhone, ipad, and a friends computer - now locked out for 24 hours.

i am still getting notifications on My phone but can only see old emails, last one received on weds 19/11

on my phone, in passwords, at live.com, it shows with the new password I created yesterday and shows modified yesterday, so would appear something isn’t syncing, or am I trying to go in too quickly after resetting the password?? HELP
Diane Poremsky 8,175 Reputation points Independent Advisor

2025-11-23T02:29:15.4633333+00:00

am still getting notifications on My phone but can only see old emails, last one received on weds 19/11

It sounds like the phone is trying to log in withe the wrong password, which would trigger the lockout.

Turn off the devices (or remove the account from the devices) and change your password. Wait at least 2 hours before turning one device back on. Does it ask for the new password?

Answer 3

Diane Poremsky 8,175 Independent Advisor

Wait at least 72 hours to try again.

Are you sure you typed the new password correctly and caps lock was off? Try typing it into notepad then copy and paste (use Ctrl+V to paste if it's not on the right-click menu).

Susan Pearce de Gonzalez 40 Reputation points

2025-11-19T12:48:28.04+00:00

Thanks so much... email address and password are correct - I can get in on my phone, just not from browser.
Diane Poremsky 8,175 Reputation points Independent Advisor

2025-11-19T16:12:45.4533333+00:00

When you tried a different browser, was it a browser you used previously (even months ago) to log into the account? Try a private browser window. If that fails, wait 72 hours.

Did you try using the new Outlook app instead of the browser? It's hard to say if it will work - they might have your computer id or ip address blocked for 72 hours.

The icon for the Outlook app looks like this:
Susan Pearce de Gonzalez 40 Reputation points

2025-11-19T16:26:39.4633333+00:00

I tried with the browser I have always used (Chrome- incognito) also Edge (Private) and it still come up saying I have tried too many times etc. etc.

They have checked account and said nothing is wrong.

I can still get in via the app on my phone and I am still getting emails.

So should I just wait 72 hours now and try again - I read somewhere I should try and download the Outlook desktop app to the computer too. What do you think?
V K 0 Reputation points

2025-11-19T18:19:40.36+00:00

Same here. This started to happen also to me last two days. When I choose the login method from browser with code approval from smartphone I can login. But when I choose password method it say is wrong my password.
I changed my password yesterday after this problem and was working fine but today say again the passrowd it wrong and that I tried multiple times with wrong password something that is wrong of course since I did copy paste !
Susan Pearce de Gonzalez 40 Reputation points

2025-11-20T09:10:52.2266667+00:00

I have seen on other sites that there are lots of people having this problem, (same thing happened to my daughter last week with her hotmail account, but she managed to get in after changing her password twice).

I wish that Microsoft would just have the decency to put something on their support page to say they are aware of the problem and they are working on it, (or perhaps they aren't working on it and can't be bothered), but at least you wouldn't just be going around in circles, putting in new passwords, codes etc and blocking it for even longer!!

Share via

I cannot sign into my Outlook account from my computer

3 answers

Your answer