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Need help with an app I purchased from the Microsoft Store

Sean Robertshaw 20 Reputation points
2025-11-19T21:48:40.7+00:00

I bought Grand Theft Auto V from the Microsoft Store, and after about 4 plays on it, it will no longer let me play as it says 'Could not verify ownership of this game' even though I paid $30 for it.

I didn't know what to pic as a tag but I figured the Store has to be through the system or something.

Moved from: Microsoft System Center | Other

Windows for home | Other | Gaming
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AI answer

2025-11-19T21:49:59.5166667+00:00

If you're encountering the "Could not verify ownership of this game" error for Grand Theft Auto V purchased from the Microsoft Store, it typically indicates a problem with the game's license verification. Here are some steps you can take to troubleshoot the issue:

  1. Check Your Microsoft Account: Ensure that you are logged into the Microsoft account that you used to purchase the game. Sometimes, being logged into a different account can cause ownership verification issues.
  2. Reboot Your Device: Restart your computer or console. This can help refresh the system and resolve temporary glitches.
  3. Check for Updates: Make sure that both your game and the Microsoft Store app are updated to the latest version. Updates can fix bugs that may be causing the issue.
  4. Verify Internet Connection: Ensure that your device has a stable internet connection, as the game needs to verify ownership online.
  5. Reinstall the Game: If the issue persists, consider uninstalling and then reinstalling the game. This can help resolve any corrupted files that may be affecting the game's performance.
  6. Contact Microsoft Support: If none of the above steps work, you may need to reach out to Microsoft Support for further assistance. They can provide specific guidance based on your account and purchase history.

Following these steps should help you resolve the ownership verification issue and get back to playing your game.

AI-generated content may be incorrect. Read our transparency notes for more information.

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