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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 49%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETT%3C/text%3E%3C/svg%3E)
Hello,
I am having a critical issue with my Azure Nonprofit Sponsorship grant and I cannot open a support request from the Azure Portal due to errors.
We previously used a $2000 Azure sponsorship under:
Microsoft Azure Sponsorship
Subscription IDs:
Last month, we renewed our grant and received a new $2000 credit under:
Azure non-profit sponsorship credit
Azure subscription 1
Subscription ID: <PII Removed>
However, all of our existing billable resources in resource group “rg-church-ai” are still attached to the old sponsorship subscriptions, and they cannot be moved to the new subscription. The move validation fails for all AI-related resources (Azure AI Foundry, Azure AI Search, Storage, NSG, SSH keys, etc.).
In addition, I am unable to create a support request in the Azure Portal. The support experience crashes with a TypeError:
“Cannot read properties of undefined (reading 'error')”
(Full JSON error from the browser console is attached below.)
Because of this, I cannot contact Azure Billing Support from the portal.
Request:
Thank you.
Tom Tanemori
TypeError of Azure Portal support form
{ "shellProps": { "sessionId": "e68d5f48e14f498ab77defaae5178fad", "extName": "Microsoft_Azure_Support", "contentName": "Solutions.ReactView" }, "error": { "message": "The renderComponentIntoRoot component encountered an error while loading.", "metadata": { "area": "renderComponentIntoRoot" }, "error": { "data": { "message": "The renderComponentIntoRoot component encountered an error while loading.", "metadata": { "area": "renderComponentIntoRoot" }, "capturedErrors": [ { "message": "Error caught in error boundary", "metadata": { "area": "renderComponentIntoRoot", "error": { "stack": "TypeError: Cannot read properties of undefined (reading 'error')\n at https://hosting.portal.azure.net/azuresupportextension/Content/Dynamic/SQIhiXrbrlMV.js:3:4434477\n at https://hosting.portal.azure.net/azuresupportextension/Content/Dynamic/SQIhiXrbrlMV.js:3:4434608\n at mo (https://portal.azure.com/Content/Dynamic/EdO70eIAM6Rz.js:12:60285)\n at wi (https://portal.azure.com/Content/Dynamic/EdO70eIAM6Rz.js:12:119254)\n at vs (https://portal.azure.com/Content/Dynamic/EdO70eIAM6Rz.js:12:108502)\n at hs (https://portal.azure.com/Content/Dynamic/EdO70eIAM6Rz.js:12:108430)\n at ms (https://portal.azure.com/Content/Dynamic/EdO70eIAM6Rz.js:12:108293)\n at rs (https://portal.azure.com/Content/Dynamic/EdO70eIAM6Rz.js:12:105128)\n at ts (https://portal.azure.com/Content/Dynamic/EdO70eIAM6Rz.js:12:103683)\n at w (https://portal.azure.com/Content/Dynamic/EdO70eIAM6Rz.js:100:1374)", "message": "Cannot read properties of undefined (reading 'error')", "name": "TypeError" }, "errorInfo": { "componentStack": "\n at https://hosting.portal.azure.net/azuresupportextension/Content/Dynamic/SQIhiXrbrlMV.js:3:4433813\n at https://hosting.portal.azure.net/azuresupportextension/Content/Dynamic/SQIhiXrbrlMV.js:3:4436073\n at Suspense\n at div\n at div\n at div\n at div\n at t.FocusRectsProvider (https://portal.azure.com/Content/Dynamic/5C-Pwu8-YfQb.js:292:273)\n at https://portal.azure.com/Content/Dynamic/5C-Pwu8-YfQb.js:201:437\n at Gg (https://hosting.portal.azure.net/azuresupportextension/Content/Dynamic/SQIhiXrbrlMV.js:3:4436869)\n at s (https://portal.azure.com/Content/Dynamic/xklDvMkw_kKn.js:19:1836)\n at Gg\n at div\n at div\n at div\n at t.FocusRectsProvider (https://portal.azure.com/Content/Dynamic/5C-Pwu8-YfQb.js:292:273)\n at https://portal.azure.com/Content/Dynamic/5C-Pwu8-YfQb.js:150:477\n at https://portal.azure.com/Content/Dynamic/5C-Pwu8-YfQb.js:354:479\n at t (https://portal.azure.com/Content/Dynamic/5C-Pwu8-YfQb.js:312:430)\n at div\n at t.FocusRectsProvider (https://portal.azure.com/Content/Dynamic/5C-Pwu8-YfQb.js:292:273)\n at https://portal.azure.com/Content/Dynamic/5C-Pwu8-YfQb.js:201:437\n at t.ThemedFabric (https://portal.azure.com/Content/Dynamic/TQMpjQyEJy9V.js:9:1625)\n at s (https://portal.azure.com/Content/Dynamic/mR-4wMS4nMre.js:186:421)\n at div\n at e.TextDirectionProvider (https://portal.azure.com/Content/Dynamic/mR-4wMS4nMre.js:228:249)\n at https://portal.azure.com/Content/Dynamic/mR-4wMS4nMre.js:275:569\n at s (https://portal.azure.com/Content/Dynamic/AYlhNT8FdSdw.js:4:506)\n at o (https://portal.azure.com/Content/Dynamic/fgUGv-bLtanQ.js:51:455)\n at n (https://portal.azure.com/Content/Dynamic/AYlhNT8FdSdw.js:5:482)\n at i (https://portal.azure.com/Content/Dynamic/AYlhNT8FdSdw.js:5:1081)\n at a (https://portal.azure.com/Content/Dynamic/AYlhNT8FdSdw.js:6:572)\n at div" } } } ] } }, "code": null }}
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
Thank you very much for your reply. I have Developer support plan, but my another issue is that I cannot open a new ticket.
After I clicked on Next,
but, it ended with this error message.
The summary of this error page is below. I tried with different problem types, different browsers, in-Private mode, but it still did not work. That is why I posted my question here.
{ "shellProps": { "sessionId": "04ad5c83fcf44915a62d578602b97939", "extName": "Microsoft_Azure_Support", "contentName": "Solutions.ReactView" }, "error": { "message": "The renderComponentIntoRoot component encountered an error while loading.", "metadata": { "area": "renderComponentIntoRoot" }, "error": { "data": { "message": "The renderComponentIntoRoot component encountered an error while loading.", "metadata": { "area": "renderComponentIntoRoot" }, "capturedErrors": [ { "message": "Error caught in error boundary", "metadata": { "area": "renderComponentIntoRoot", "error": { "fileName": "https://hosting.portal.azure.net/azuresupportextension/Content/Dynamic/SQIhiXrbrlMV.js", "lineNumber": 3, "columnNumber": 4434475, "message": "can't access property "error", t is undefined", "name": "TypeError", "stack": "Wg</w<@https://hosting.portal.azure.net/azuresupportextension/Content/Dynamic/SQIhiXrbrlMV.js:3:4434475\nWg<@https://hosting.portal.azure.net/azuresupportextension/Content/Dynamic/SQIhiXrbrlMV.js:3:4434608\nmo@https://portal.azure.com/Content/Dynamic/EdO70eIAM6Rz.js:12:60285\nwi@https://portal.azure.com/Content/Dynamic/EdO70eIAM6Rz.js:12:119254\nvs@https://portal.azure.com/Content/Dynamic/EdO70eIAM6Rz.js:12:108504\nhs@https://portal.azure.com/Content/Dynamic/EdO70eIAM6Rz.js:12:108432\nms@https://portal.azure.com/Content/Dynamic/EdO70eIAM6Rz.js:12:108293\nrs@https://portal.azure.com/Content/Dynamic/EdO70eIAM6Rz.js:12:105128\nts@https://portal.azure.com/Content/Dynamic/EdO70eIAM6Rz.js:12:103683\nw@https://portal.azure.com/Content/Dynamic/EdO70eIAM6Rz.js:100:1375\nz@https://portal.azure.com/Content/Dynamic/EdO70eIAM6Rz.js:100:1906\n" }, "errorInfo": { "componentStack": "\nWg<@https://hosting.portal.azure.net/azuresupportextension/Content/Dynamic/SQIhiXrbrlMV.js:3:4433910\njg<@https://hosting.portal.azure.net/azuresupportextension/Content/Dynamic/SQIhiXrbrlMV.js:3:4436096\nSuspense\ndiv\ndiv\ndiv\ndiv\nt.FocusRectsProvider@https://portal.azure.com/Content/Dynamic/5C-Pwu8-YfQb.js:292:271\nt.ThemeProvider<@https://portal.azure.com/Content/Dynamic/5C-Pwu8-YfQb.js:201:437\nGg@https://hosting.portal.azure.net/azuresupportextension/Content/Dynamic/SQIhiXrbrlMV.js:3:4436869\ns@https://portal.azure.com/Content/Dynamic/xklDvMkw_kKn.js:19:1836\nGg\ndiv\ndiv\ndiv\nt.FocusRectsProvider@https://portal.azure.com/Content/Dynamic/5C-Pwu8-YfQb.js:292:271\nt.FabricBase<@https://portal.azure.com/Content/Dynamic/5C-Pwu8-YfQb.js:150:475\nt.styled/g<@https://portal.azure.com/Content/Dynamic/5C-Pwu8-YfQb.js:354:479\nt@https://portal.azure.com/Content/Dynamic/5C-Pwu8-YfQb.js:312:430\ndiv\nt.FocusRectsProvider@https://portal.azure.com/Content/Dynamic/5C-Pwu8-YfQb.js:292:271\nt.ThemeProvider<@https://portal.azure.com/Content/Dynamic/5C-Pwu8-YfQb.js:201:437\nt.ThemedFabric@https://portal.azure.com/Content/Dynamic/TQMpjQyEJy9V.js:9:1625\ns@https://portal.azure.com/Content/Dynamic/mR-4wMS4nMre.js:186:421\ndiv\ne.TextDirectionProvider@https://portal.azure.com/Content/Dynamic/mR-4wMS4nMre.js:228:238\ne.FluentProvider<@https://portal.azure.com/Content/Dynamic/mR-4wMS4nMre.js:275:569\ns@https://portal.azure.com/Content/Dynamic/AYlhNT8FdSdw.js:4:517\no@https://portal.azure.com/Content/Dynamic/fgUGv-bLtanQ.js:51:458\nn@https://portal.azure.com/Content/Dynamic/AYlhNT8FdSdw.js:5:482\ni@https://portal.azure.com/Content/Dynamic/AYlhNT8FdSdw.js:5:1081\na@https://portal.azure.com/Content/Dynamic/AYlhNT8FdSdw.js:6:601\ndiv" } } } ] } }, "code": null }}
ChatGPT gave me a couple email addresses to reach the support directly, but they were already closed. Where can I get a help to solve our issue?
Thank you very much.
Best regards,
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 68%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBY%3C/text%3E%3C/svg%3E)
Hello Tom Tanemori, Thanks for the Update, could please confirm that you are trying to create a support request from the below path?
Go to Azure portal > Search for Help + Support or https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview > Click on Create a Support Request.
Hi, thank you very much for your reply. I tried to submit the ticket on the next day, and I was able to create it successfully. Now, I am waiting for the response, but is there any phone number I can follow up? I had created two same tickets, but nobody picked them up. I am worried about my new ticket that I finally created again.
Hello Tom Tanemori, Thanks for the update, we have reached out to you in Private messages for additional details, could you please look into it and share us the details? Thanks
Thank you. I will check your PM. Best,
It is really frustrated because nobody picks up my tickets.
I closed the first two tickets because nobody responded. The third one is opened, and I am still waiting for reply.
I feel like there is a technical issue on Microsoft because no human responded after the initial automatic acknowledgment email. Is it happening to only my account?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 97%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Hello Tom Tanemori, As you are experiencing a common issue that nonprofits face when renewing Azure grants, the grant renewal and the sponsorship subscription don’t always sync automatically, which can lead to your subscription reverting to Pay-As-You-Go even though the grant is active.
The Azure Sponsorship grant and the subscription billing profile are linked but managed separately. If the renewal wasn’t properly applied to the existing subscription, Azure defaults to Pay-As-You-Go billing.
This occurs when the grant was activated under a different billing profile, renewal process was completed in the Nonprofit Hub but not linked to the subscription in the Azure portal and the activation deadline or steps were missed (must be done within 90 days of issuance).
To Activate your Azure Sponsorship grant
You can check your balance and view usage from the Microsoft Azure portal:
If the balance doesn't appear:
If your nonprofit remains on the legacy sponsorship (including regions for China and India), view your balance in the Azure Sponsorships portal. You must log in with the account owner credentials. Typically, these credentials have the .onmicrosoft.com email address that you used during grant setup. The Azure Sponsorships portal displays the remaining balance, usage, and expiration details.
If you encounter errors or are unsure which benefits apply to you, submit a support request through our Contact Us form
You do not need to create a new subscription for renewal,credits should apply to the existing one. A valid credit card is required for verification, but charges only apply if you exceed the $2,000 annual grant.
If the grant was applied to the wrong account, support intervention is the only fix.
Kindly let us know if the solution provided worked for you. If you need any further assistance, please feel free to reach out.
Thanks,
Suchitra.
Thank you very much for your detailed explanation. I understand what is happening. We have AI-related resources linked to the old subscription, and I can see the grant under the new billing scope.
My issue is that I cannot move the subscription for the AI-related resources. I was told that this can only be done by Support.
Unfortunately, no one has picked up my ticket this month. I am still waiting, but a week has already passed.
Since I cannot resolve this on my own and Support (we have a Developer plan) has not helped, I am hoping this community can provide some advice.
Is there anything else I can do? Thank you very much. Best regards,
Hello Tom Tanemori,
We understand that you're facing an issue with your Azure Nonprofit Sponsorship grant and you are unable to create the support request.
Unfortunately, Azure Sponsorship credits typically get applied to the subscription they were created under and transferring them after the fact isn't something that can be done directly through the Azure portal.
You can go to Azure portal > Search for Help + Support or try to access support blade directly https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overviewsee of you can be able to access. If you still facing the issue to access the support page, please let us know.
If you are able to access support request page, you can follow the below step to create support requests:
Here are the steps you can follow to create support requests:
Kindly check the below documentation for more details: How to create an Azure support request - Azure supportability | Microsoft Learn
Hope this helps! If you encounter any issues, please let us now. thanks