Hi Everyone
Issue:
Each time a plug in a mouse, it refusing to work. I am forced to go to device manager and update driver to HID-Compliant
Same issue happens when i restart my pc, i am forced to go to device management again and update driver to HID-Compliant
This happens to all mice i plug in. Wireless/Wired and different brands.
This happens on all ports and not just specific ports
Keyboards and wireless keyboards all work fine, issue only happens to mice
Issue has been happening for months now
Troubleshooting done:
Tried resetting pc with below steps:
Settings - System - Recovery - Reset PC - Remove Everything
I tried looking for driver it defaults to, to delete it but i cannot find it.
I tried using DriverStore Explorer but still cannot locate the driver
When checking Device Manager and going to "Mice and other pointing devices"
It shows the mouse is using "pluralinput mouse" instead of HID-Compliant
Windows version: 11
PC model: MS-7D48
CPU: Intel Cor i5-14400F
GPU: 8GB Nvidia Geforce RTX 4060
RAM: 64GB
Driver info it keeps defaulting to: (This is the one i want to delete)
Device HID\VID_18F8&PID_0F97&MI_00\7&572b701&0&0000 was configured.
Driver Name: oem34.inf
Driver Package ID: pimou.inf_amd64_16b45733602cbbca
Class GUID: {4d36e96f-e325-11ce-bfc1-08002be10318}
Driver Date: 06/21/2006
Driver Version: 1.0.0.0
Driver Provider: Pluralinput
Driver Section: pimoukbd.NT
Driver Rank: 0xFF0003
Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
Outranked Drivers: msmouse.inf:HID_DEVICE_SYSTEM_MOUSE:00FF1003 input.inf:HID_DEVICE:00FF1005
Device Updated: false
Parent Device: USB\VID_18F8&PID_0F97&MI_00\6&2e7966c0&0&0000
Microsoft support are refusing to help.
If yall need any other info, just let me know and i will get it, i just want this fixed
I can also get screenshots, just lemme know if needed of something specific.
Thanks in advance