Issues Accessing Hotmail Account

my issue is that I keep being asked to provide my wife's Hotmail account password so that I can access my account. My wife's password is then declined, despite it being accepted when she directly uses her hotmail account.

the above situation is not what I am experiencing.

I don’t understand this

Accepted thank you

Thanks for bringing this up. I know it’s frustrating when you can’t sign in to Hotmail, especially if you need urgent access. Don't worry, I am here to help.

First, I need to clarify a few details:

• How long have you been seeing this error? Did it just start today, or has it been ongoing?
• Are you signing in from Outlook.com on the web, the Outlook app, or another mail client?
• Have you tried another browser, device, or network like mobile data instead of Wi-Fi?
• Do you have two-step verification enabled on this account?
• Do you recall if there were any recent password changes or account recovery attempts?

In the meantime, here are the steps you can try.

Step 1. Clear browser cache or try incognito

In Chrome/Edge, press Ctrl + Shift + Del

Clear cached files and cookies

Then retry in incognito (Ctrl + Shift + N)

Step 2. Try another network or device. Because sometimes the error is due to security filters, VPN, or firewall. Disable VPN/security extensions temporarily or try a different network, like a hotspot.

Step 3. You can also check account status at account.microsoft.com and attempt login there. If you see warnings about security info or unusual sign-in activity, follow the prompts.

Step 4. If login still fails, try resetting your password at https://account.live.com/password/reset

You may also find these official articles helpful:

"We can't sign in to your account" error message

I can't sign in to my Microsoft account

Let me know the results. I will stay with you until this is fully resolved.

Note: Please use the Add a comment section below this message to reply, instead of using the Answer field, so that I’ll be notified of your response.