experiencing audio quality issues while making calls

Hi!

Welcome to Microsoft Q&A forum.

Can I ask when was the last time that you have used phone link without issues and what devices are you using?

If you're experiencing audio quality issues while making calls using Phone Link, here are some troubleshooting steps you can follow:

1. Check Audio Output Level: Ensure that the audioOutputLevel in the media stats is not constantly at 0, which would indicate that the incoming audio is silent. If it is, check if the other participant is muted or if there are any permission issues.
2. System Volume Settings: Verify that your system volume is set to a reasonable level. Sometimes, the app-specific volume settings may be low even if the overall system volume is adequate.
3. Speaker Device Check: Make sure that your speaker device is functioning correctly. You can try selecting a different audio output device if available.
4. Network Quality: Poor audio quality can also be attributed to network issues. Check if there are any networkSendQuality or networkReceiveQuality UFD Bad events that might indicate network problems affecting audio quality.
5. Browser and App Updates: Ensure that you are using the latest version of the app and that your browser is updated, as outdated software can lead to audio issues.

If these steps do not resolve the problem, consider reaching out to support for further assistance.

References:

• The user experiences poor audio quality
• The user's speaker has a problem