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Why do I keep receiving verification codes that I did not request

Terrell Beverly 0 Reputation points
2025-11-24T22:07:41.8833333+00:00

I been receiving Microsoft verification codes via text a lot lately but I haven’t requested anything. Can you let me know where it is coming from.

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Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Jeronimo Fuerte 39,430 Reputation points Independent Advisor
    2025-11-25T00:35:55.6166667+00:00

    Hi! Sorry to hear you’ve been getting verification codes you didn’t request. In most cases, this means that someone is accidentally entering your email address or phone number while trying to sign in to their account. The important thing is: as long as you don’t enter or share those codes, no one can use them to access your account, so there’s usually no need to worry.

    To keep your account secure, I recommend these simple steps:

    1. Go to account.microsoft.com > Security and:
      • Change your password if you haven’t done it in a while (choose a strong, unique one).
      • Check Recent activity and make sure you recognize all sign-ins; if you see anything suspicious, mark it as “This wasn’t me” and follow the prompts.

    As long as you keep your password private and never share those verification codes, your account should remain secure.

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  2. AI answer

    2025-11-24T22:07:50.3866667+00:00

    Receiving verification codes that you did not request can happen for several reasons:

    1. Account Compromise: Someone may be trying to access your account and is using your phone number to receive verification codes. This is a common tactic used by attackers.
    2. Incorrect Phone Number: If your phone number is associated with another account, that account may be requesting verification codes, and they are being sent to you by mistake.
    3. Malware or Phishing: If you have malware on your device or have fallen for a phishing attempt, it could be causing unwanted requests for verification codes.
    4. Third-Party Apps: Some applications may use your Microsoft account for authentication and could be triggering these verification requests without your knowledge.

    To address this issue, consider the following steps:

    • Change Your Password: If you suspect that your account may be compromised, change your password immediately.
    • Enable Two-Factor Authentication: This adds an extra layer of security to your account.
    • Check Account Activity: Review your account activity for any unauthorized access.
    • Contact Support: If the problem persists, contact Microsoft support for assistance.

    It's important to ensure that your account is secure to prevent unauthorized access.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  3. Neil D 33,095 Reputation points Volunteer Moderator
    2025-11-24T22:37:52.47+00:00

    It might suggest someone or something is trying to hack your account. Do you have 2FA turned on and/or do you use the Authenticator app on your phone?

    I would look at changing your password and checking the detail of your account, just to be safe.

    If you want to try to contact Microsoft support directly then use the Get Help app in windows and type chat with an agent then select Contact Support.

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  4. Terrell Beverly 0 Reputation points
    2025-11-24T22:09:24.9066667+00:00

    How do I contact support?

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