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No drop-down selection in World Clock or Weather when trying to add to the page

Justin Richards 0 Reputation points
2025-11-25T19:25:21.04+00:00

I'm an owner on a SharePoint page we are creating and am trying to add World Clock and Weather. When I type in a city like Los Angeles, CA, there is no drop down to select the cities I want. I just keep seeing a circle that appears to be thinking but nothing ever happens. Can you help?

Windows for business | Windows 365 Business
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  1. VPHAN 33,270 Reputation points Independent Advisor
    2025-11-25T19:57:46.85+00:00

    Good morning Justin Richards,

    The behavior you describe is not a configuration mistake on your side but a failure in how the World Clock and Weather web parts are resolving city data. Those web parts depend on Microsoft’s location service to populate the dropdown. When the service call does not return results, the spinner remains indefinitely. Clearing cache or switching browsers will not correct it if the service itself is failing.

    To confirm, test from another tenant or account: if the same city search hangs, the issue is upstream. If it works elsewhere, then your tenant may have a restriction on external services or a blocked endpoint. In that case, check whether your firewall or proxy is preventing SharePoint from reaching the location service. If the problem is consistent across tenants, it is a service outage and requires escalation through Microsoft 365 Service Health.

    In short, the dropdown not populating is caused either by a blocked call to the location service or a temporary outage in Microsoft’s backend. The resolution is not a local setting change but either allowing the traffic through your network or waiting for Microsoft to restore the service.

    I hope you've found something useful here. If it helps you get more insight into the issue, it's appreciated to accept the answer then. Should you have more questions, feel free to leave a message. Have a nice day!

    Vivian

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  2. Clint 0 Reputation points
    2025-11-27T21:17:53.3733333+00:00

    This is still a problem and I dont believe it is a user issue. I have more than 10 sites and noticed that the times on one site were correct and other cities were not. A new site I created yesterday. (27/11/2025) the times and weather will not populate. I checked this on other sites and same problem, can no longer add cities.
    In the attachment Perth is 11h behind Sydney.

    Incorrect Times

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  3. Monahank 0 Reputation points
    2025-11-27T09:23:07.21+00:00

    I have the same problem. It was working up until mid-November and now it seems to have stopped working.

    I have tried a different browser and clearning cache, but it does not fix it.

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  4. VPHAN 33,270 Reputation points Independent Advisor
    2025-11-26T16:41:18.4766667+00:00

    Good morning,

    I hope you've found something useful here. If it helps you get more insight into the issue, it's appreciated to accept the answer then. Should you have more questions, feel free to leave a message. Have a nice day!

    VP

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  5. AI answer

    2025-11-25T19:25:29.99+00:00

    It seems that you are experiencing an issue with the World Clock and Weather web parts in SharePoint where the dropdown for city selection is not appearing. This could be due to a few reasons:

    1. Network Issues: Sometimes, network connectivity problems can prevent the web parts from loading properly. Ensure that your internet connection is stable.
    2. Browser Cache: Clearing your browser cache or trying a different browser may help resolve the issue. Sometimes, cached data can interfere with the functionality of web parts.
    3. Permissions: Ensure that you have the necessary permissions to add and configure these web parts on the SharePoint page.
    4. Service Outage: Check if there are any ongoing service outages affecting SharePoint or the specific web parts you are trying to use.
    5. Web Part Configuration: If the web parts are not configured correctly, they may not function as expected. Ensure that you are following the correct steps to add and configure the World Clock and Weather web parts.

    If the problem persists after checking these factors, you may want to reach out to your IT support team or consult the SharePoint community for further assistance.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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