How do I fix the date of birth on my account?

To fix the date of birth on your Microsoft account, you typically need to update your account information directly through the Microsoft account settings. However, if you are unable to do this due to the account being incorrectly set up for your granddaughter, you may need to take a few steps:

1. Sign in to your Microsoft account: Go to the Microsoft account page and log in with your credentials.
2. Access your profile: Navigate to the "Your info" section where you can view and edit your personal information, including your date of birth.
3. Update your date of birth: If the option is available, change your date of birth to the correct one. If you cannot change it, you may need to contact Microsoft support for assistance.
4. Backup your data: Before closing your account, ensure that all your data (OneDrive files, emails, contacts, etc.) is backed up. You can do this by downloading files from OneDrive and exporting contacts and emails from Outlook.
5. Close your account: If you still wish to close your account after backing up your data, follow the instructions provided by Microsoft for account closure.
6. Create a new account: After closing the old account, you can create a new account with the correct information.

If you encounter issues during this process, consider reaching out to Microsoft support for further assistance, especially regarding data recovery and account management.

References:

• Troubleshoot sign-in issues and account access problems