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How to remove former company I worked for from the list of companies that appear in MS Teams

Kim Sterling 5 Reputation points
2025-11-29T17:51:57.3533333+00:00

This is specifically in regards to when I am already logged into Teams using my personal profile and then choose the option to Add Another Account. A former company is still appearing on this list, despite me disconnecting the account in Windows Settings, resetting the app, uninstalling and re-installing the app.

Why would this company still be showing here? And how do I remove it?

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  1. EmilyS726 230.7K Reputation points Independent Advisor
    2025-11-29T20:06:51.7666667+00:00

    Got it. Thank you.

    Can you go to your Windows Settings > Accounts > Access Work or School (note, it is the briefcase icon, not the envelope icon). Then see if the organization email address is still listed? If so, click on it and then disconnect it.

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    Next, type contro panel in the search on the taskbar to launch it, then go to Credential Manager > Windows credential tab, look for anything referencing the organization account, right click and delete all that is found.

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    Hold down Windows + R keys, copy and paste the following path into the run box (one at a time please), and press enter to launch the folder. When it is launched, delete everything in the folder. If you run into any sub folder that will not allow you to delete, go into that sub folder, and delete from within.

    %LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe

    %LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

    %LocalAppData%\Microsoft\OneAuth %LocalAppData%\Microsoft\TokenBroker

    %LocalAppData%\Microsoft\IdentityCache  

    =========================

    Restart the computer after that. Then check to see if the organization account is now gone.

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  2. Kim Sterling 5 Reputation points
    2025-11-29T20:21:42.73+00:00

    This worked and also cleaned up another issue. Thank you very much!

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  3. Kim Sterling 5 Reputation points
    2025-11-29T20:01:53.5033333+00:00

    Yes, Windows 11.

    This is a completely separate work account with its own email address.

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  4. EmilyS726 230.7K Reputation points Independent Advisor
    2025-11-29T18:28:31.3666667+00:00

    Hello,

    I assume this is on Wind11 platform?

    I need to know the very specific - Is this organization account listed under your personal account, or is it its complete separate account (with business email address)? If you are not sure, can you share a screenshot, and make sure you edit to mask part of your email address to protect your privacy.

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