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how to disable Protected Print mode under Windows 11

Robert Landry 0 Reputation points
2025-11-29T23:18:14.0466667+00:00

windows 11 is not recognizing the scanner function of my printer: HP Color LaserJet Pro MFP M277dw Will turning off protected print mode solve the problem. If yes, how do I do that.

Windows for home | Windows 11 | Devices and drivers
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  1. Sumit D - IA 171.1K Reputation points Independent Advisor
    2025-11-29T23:57:26.25+00:00

    Hi Robert,

    By default Protected Print mode is off and does not apply to older printers. Also, scanners work independently of Printers.

    I dont see a full suite for Windows 11 on the HP page. Could you please try the Windows 10 suite and let me know?

    https://support.hp.com/us-en/drivers/closure/hp-color-laserjet-pro-mfp-m377-series/model/8109049

    Download and open the utility when prompted.

    You can use the Windows Scan app from Microsoft Store to test the scanner.

    https://apps.microsoft.com/detail/9wzdncrfj3pv?hl=en-US&gl=US

    Please keep me updated.

    Disclaimer:

    The link included is a non-Microsoft website that would provide accurate and safe information. Watch out for ads on the site that are frequently classified as PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they sometimes do more harm than good.

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  2. Robert Landry 0 Reputation points
    2025-11-29T23:19:59.66+00:00

    there is no "Windows protected print mode" listed under Printer Preferences

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  3. AI answer

    2025-11-29T23:18:20.85+00:00

    To disable Windows protected print mode in Windows 11, follow these steps:

    1. Select Start.
    2. Navigate to Settings > Bluetooth & Devices > Printers & scanners.
    3. Scroll down to Printer Preferences and under Windows protected print mode, select Turn Off.

    Disabling protected print mode may resolve issues with the scanner function of your printer, as non-compatible devices may not be recognized when this mode is enabled.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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