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I can't use fingerprint recognition!

ehan dafa 0 Reputation points
2025-11-30T06:13:42.42+00:00

I purchased IdeaPad slim 3 (15ITL05) around 1 year ago, and the fingerprint sensor is not working. 

 

 

 

The specs list it as having a fingerprint sensor integrated into the power button, and there is a sticker on the power button itself that shows that it has a fingerprint sensor in it.

 

In Windows 11 settings "Sign-In Options" under "Fingerprint recognition (Windows Hello)" it says:

 

 

 

"This option is currently unavailable" and then when expanded it says "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint".

Windows for home | Windows 11 | Security and privacy
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  1. Alvise Cervellati 4,710 Reputation points Independent Advisor
    2025-12-01T15:18:38.8933333+00:00

    If you want, you can buy a fingerprint external via usb

    There are many models available on any store

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  2. JosephT71 9,215 Reputation points
    2025-11-30T16:03:02.8366667+00:00

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  3. Alvise Cervellati 4,710 Reputation points Independent Advisor
    2025-11-30T11:41:21.0633333+00:00

    Hi ehan, welcome in community

    Press WIN + X and open device management, see if the touchpad is correctly installed

    If not, visit the support site (lenovo) and download the appropriate driver for your notebook.

    If you don't know how, share the exact model of your notebook

    Let me know

    Elvis

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