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i purchased office 2024 key but unable to open office 2024

Ravindra Kadiyala 0 Reputation points
2025-12-01T03:39:05.7666667+00:00

I have been using MS Office 2019 so far. I purchased home version of Office 2024 professional Plus. I uninstalled Office 2019 and subsequently installed Office 2024. But still my MS-Word is opening in Office 2019 only but not in Office 2024. Can you help me with this

Microsoft 365 and Office | Word | For home | Windows
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  1. Alexandr S 105.2K Reputation points Independent Advisor
    2025-12-01T05:43:57.67+00:00

    Hello, Ravindra Kadiyala.

    Quote: "I purchased home version of Office 2024 professional Plus..."Office Professional Plus edition is an enterprise version that is not sold to individuals for home use, but is purchased only by enterprises and organizations under corporate licensing under an agreement with Microsoft Product Suppliers./Microsoft partners. It is better for you to contact the seller and request a refund, as he most likely sold not a license, but a stolen corporate key.

    Office Editions For home and study are suitable for personal use.

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  2. AI answer

    2025-12-01T03:40:15.0866667+00:00

    It sounds like there may be an issue with the installation or activation of Office 2024. Here are some steps you can take to troubleshoot the problem:

    1. Ensure Complete Uninstallation: Make sure that Office 2019 was completely uninstalled. Sometimes remnants of the previous installation can cause conflicts. You can use the Office Uninstall Support Tool from Microsoft to ensure all components are removed.
    2. Check Installation: Verify that Office 2024 was installed correctly. You can do this by going to the Control Panel and checking the installed programs. If it’s not listed, try reinstalling Office 2024.
    3. Activation: Ensure that you have activated Office 2024 with the key you purchased. Open any Office application, and you should be prompted to activate it if it hasn't been done yet.
    4. Default Program Settings: Sometimes, even after installing a new version, the old version remains the default. You can change the default program for opening documents:
      • Right-click on a Word document.
      • Select "Open with" > "Choose another app".
      • Select Office 2024 and check the box that says "Always use this app to open .docx files".
    5. Repair Office: If the above steps do not resolve the issue, you can try repairing Office 2024 through the Control Panel.

    If you continue to experience issues, consider reaching out to Microsoft Support for further assistance.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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