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How to fix no sound

Catie Barnette 50 Reputation points
2025-12-01T17:54:27.0866667+00:00

The volume button is muted and won't unmute. I don't know how to get the volume turned back on? When I tried to get on a Zoom call others can hear me but the computer kept saying that it failed to detect my speakers. I tried turning off the computer twice and returning it back on, but it didn't work. Can anyone help me?

Windows for home | Windows 10 | Performance and system failures
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  1. Q&A Assist
    2025-12-01T17:54:37.1133333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To fix the sound issue on your computer, follow these steps:

    1. Check the Volume Settings: Ensure that the volume is not muted. If the volume button is stuck or unresponsive, try using the volume settings in Windows:
      • Right-click the speaker icon in the taskbar and select "Open Volume Mixer" to adjust the volume levels for different applications.
    2. Select the Correct Playback Device: Sometimes, the wrong audio output device is selected. To check this:
      • Right-click the speaker icon in the taskbar and select "Playback devices". Ensure that your speakers are set as the default device. If not, select them and click "Set Default".
    3. Check Device Settings in Zoom: In Zoom, go to Settings > Audio and ensure that the correct speaker is selected in the "Speaker" dropdown menu. Test the speaker to see if it works.
    4. Update Audio Drivers: Outdated or corrupted audio drivers can cause sound issues. To update your drivers:
      • Open Device Manager (right-click the Start button and select "Device Manager").
      • Expand the "Sound, video and game controllers" section, right-click your audio device, and select "Update driver".
    5. Run the Audio Troubleshooter: Windows has a built-in troubleshooter that can help diagnose and fix sound problems:
      • Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Playing Audio, and run the troubleshooter.
    6. Restart Audio Services: Sometimes, restarting the audio services can help:
      • Press Windows + R, type services.msc, and press Enter. Find "Windows Audio", right-click it, and select "Restart".

    If these steps do not resolve the issue, consider checking your hardware connections or testing with different speakers or headphones to rule out hardware failure.


    References:

    20+ people found this answer helpful.
  2. RuthMayB 410 Reputation points Independent Advisor
    2025-12-01T19:01:26.0833333+00:00

    Good day to you! Understood. Here are the steps presented plainly to fix your stuck volume and "no speaker detected" issue.

    How to Resolve Your PC Sound Problem

    1. Check for Physical Mute Switches: On a laptop, check the sides, front edges, or the keyboard for a small, dedicated hardware mute switch or key that might be stuck in the "Off" position. This can override software controls.
    2. Verify Onboard Audio in BIOS/UEFI: Restart your computer and press the required key (often F2 or DEL) to enter the BIOS/UEFI setup. Navigate to the Advanced or Integrated Devices section and ensure that the setting for "Onboard Audio" or "High Definition Audio" is explicitly set to Enabled. Save the changes and exit.
    3. Perform a Clean Audio Driver Reinstall: Right-click the Start button and open Device Manager. Expand Sound, video and game controllers. Right-click your main audio device (e.g., Realtek) and select Uninstall device. Be sure to check the box that says Delete the driver software for this device. Then, immediately restart your computer. Windows will automatically reinstall a clean, default driver.
    4. Disable Unused Output Devices: Right-click the speaker icon in the taskbar and select Sounds. Go to the Playback tab. Look for any devices you aren't using, especially ones related to external monitors like NVIDIA High Definition Audio or a TV name. Right-click these and select Disable. This forces the sound to go to your intended speakers.
    5. Turn Off Audio Enhancements: In the same Playback tab, right-click your active speakers and go to Properties. Navigate to the Enhancements tab and check the box that says Disable all enhancements. Click Apply and test the sound.

    Hopefully one of these steps gets your sound working again. If your speakers still can’t be detected afterward, it might be worth testing with headphones or external speakers just to see if the issue is with the built-in hardware.

    7 people found this answer helpful.
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