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MS Office 2024 Professional Plus is installed but shows no file contents

PHC 0 Reputation points
2025-12-02T02:30:41.2433333+00:00

Downloaded Office 2024 Professional Plus, Installation completed but file size for the installation is missing. Version 16.0.17932.20602

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
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  1. Rodrigo Queiroz 77,670 Reputation points Independent Advisor
    2025-12-02T03:35:22.4566667+00:00

    Hi, I'm Rodrigo and I will help you.
    Can you open the Office apps properly? It is common for Office does not show the app size under Settings > Apps.

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  2. Stefan Blom 340.5K Reputation points MVP Volunteer Moderator
    2025-12-02T09:49:09.6466667+00:00

    Are you referring to the sizes displayed at the Apps > Installed Apps list in Windows Settings? As Rodrigo Queiroz said, Microsoft Office usually does not show any size there.

    I'm more concerned with the fact that you posted in the "For home" category but have installed Office Professional Plus 2024. That version requires a volume license, intended for (large) organizations such as businesses. If you purchased it and you were led to believe that it was a consumer (home use) product, you should ask the seller for your money back. Office Home & Business 2024 is a suitable replacement for home and (small) business use.

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  3. Q&A Assist
    2025-12-02T02:30:55.2666667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    If you have installed Office 2024 Professional Plus but are seeing no file contents or the file size is missing, it may indicate an issue with the installation process. Here are a few steps you can take to troubleshoot this issue:

    1. Verify Installation: Ensure that the installation completed successfully. Sometimes, installations may appear complete but can have underlying issues.
    2. Check Installation Location: Make sure you are looking in the correct installation directory. The default location is usually C:\Program Files\Microsoft Office\root\Office16 for Office 2024.
    3. Reinstall Office: If the installation appears corrupted, consider uninstalling and then reinstalling Office 2024 Professional Plus. Ensure you are using the correct installation files and that they are fully downloaded.
    4. Check for Updates: Sometimes, updates can resolve issues with missing files or functionality. Check for any available updates for Office 2024 after installation.
    5. Analyze Logs: If you encounter errors during installation, analyzing the installation logs can provide insights into what went wrong. Look for logs related to ProPlusWW.msi as they can indicate specific issues during the installation process.

    If these steps do not resolve the issue, you may want to consult Microsoft support for further assistance.

    References:

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