Registered windows device not showing in my Microsoft account on the website

Question

Registered windows device not showing in my Microsoft account on the website

LironL 0

When I go to Windows -> Settings -> Accounts on my PC and look under Linked devices, my PC is one of three devices found. However, when I go to the account on the Microsoft website and look there, there is only one device and it's one of the other PCs.

User's image

User's image Furthermore, if I look in Microsoft Store Device Management, both PCs are listed, but my current PC has a blank name while the other device's name is displayed correctly.

User's image

But the plot thickens.

Previously my computer showed two linked devices and there was a third in Microsoft Store Device Management. I unlinked one PC from Microsoft Store Device Management and for a brief moment, the blank PC wasn't blank. But later it was blank again. However, the third computer then appeared in Linked devices on my PC. However, at all time, the Microsoft account website only shows one device.

How can I fix this?

0 comments

1 answer

Your answer

Answer 1

Hello,

What you are seeing is the result of three different device lists that sync on different schedules and triggers. The way to fix this is to force a clean re‑registration of your current PC with your Microsoft account and the Microsoft Store.

On the affected PC, first make sure Windows itself is using the same Microsoft account you see on the web. Open Settings > Accounts > Your info. If it says Local account, switch to Sign in with a Microsoft account instead. If it already shows your Microsoft account email, stay signed in.

Turn on Find my device, because that is the signal the devices page relies on. Go to Settings > Privacy and security > Find my device and turn it on. When prompted, also turn on Location in Settings > Privacy and security > Location.

Open Settings > System > About > Rename this PC. Use only letters and numbers, for example MYPC or HOMEPC. Restart when asked.

Open the Microsoft Store app, click your profile picture, choose Sign out for every account you see, then close the Store. Press Windows+R, type wsreset, and press Enter. A blank window will appear, then the Store will reopen. Sign back in to the Store with the same Microsoft account used in Windows. From Library, install any free app or game. That install is what creates or updates the Store device entry with the new PC name.

Open Settings > Accounts > Windows backup and make sure Remember my apps is on. Then open Settings > Accounts > Email and accounts, click your Microsoft account and choose Manage or Fix if offered. Finally, restart the PC once more and sign in, then leave it connected to the internet for at least 30 minutes.

Now check two places:

In the Microsoft Store Device Management page, your PC should show with the new name instead of blank.
In account.microsoft.com > Devices, your PC should appear after the next cloud refresh. This can take a little while. If you complete the steps today, Wednesday, December 3, 2025, check back by Thursday, December 4, 2025.

If after that date the devices page still shows only one device while Settings > Accounts > Linked devices shows more, reply with the exact name you assigned and confirm whether the Store now shows that same name. I can then guide you further.

LironL 0 Reputation points

2025-12-03T09:29:17.84+00:00

Hi Francisco, I followed your instructions but got stuck on one of the later ones. There is no section called Email and Accounts. I have a vague memory of such a section when I had Windows 11 24H2, but I now have 25Hw and can't see that section. There is a section called Your Accounts which might be the same thing.

Anyway so far no luck. I'll wait a day and let you know.
Francisco Montilla 30,620 Reputation points Independent Advisor

2025-12-03T20:06:38.0333333+00:00

You are right. That step was only meant to surface a Fix or Verify action for your Microsoft account so Windows can refresh its cloud token.

Do this on the affected PC in this order without skipping.

Open Settings > Accounts > Your accounts. Select your Microsoft account entry. If you see Fix or Verify, complete it. Turn on Find my device in Settings > Privacy and security > Find my device, and make sure Location is On in Settings > Privacy and security > Location. If your PC name has spaces or special characters, rename it to letters or numbers only in Settings > System > About > Rename this PC, then restart.

Open Microsoft Store, sign out of every account from your profile picture, close Store, press Windows + R, run wsreset, let Store reopen, sign in with the same Microsoft account used in Settings, then install any free app from Library. That install writes a fresh Store device record with the current PC name.

Finally, toggle Find my device Off, restart, turn it back On, then in Start search for Find my device and use the link that opens the Devices page to confirm your PC shows with the expected name.

If Devices on the web still does not list this PC while Store shows it with the correct name, tell me the exact PC name you set and I will give you the next step.

Share via

Registered windows device not showing in my Microsoft account on the website

1 answer

Your answer