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Locked Keyboard at Start Up

Erin Selover 0 Reputation points
2025-12-03T22:00:36.7633333+00:00

When I power up my computer the keyboard is locked up. Can't enter pin, must restart computer every time. Get this Message prior to hitting restart, "If you restart now, you and other people using this PC could lose unsaved work." My old computer started having this problem, and the new one I just got is doing the same thing.

I have trouble shotted, watch videos, and the problem still is THERE!

Erin

Windows for home | Windows 11 | Sleep and Power on, off
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  1. Ivan B 111.9K Reputation points Independent Advisor
    2025-12-03T22:55:14.2+00:00

    Hi,

    I'm happy to help. You can always count on the Microsoft community. Have a good week.

    If this helped, please confirm the answer or not.

    Thanks

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  2. Ivan B 111.9K Reputation points Independent Advisor
    2025-12-03T22:33:13.68+00:00

    Hi,

    Go to Start Menu > Control Panel > Hardware and Sound > Power Options > select "Choose what the power buttons do" > select "Change settings that are currently unavailable" > uncheck the "Turn on fast startup" option and save changes.

    Give feedback if the information was useful or not.

    Thanks

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  3. Erin Selover 0 Reputation points
    2025-12-03T22:53:53.5133333+00:00

    Thank you IvanB. You did what Dell and Microsoft could not do!!

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  4. AI answer

    2025-12-03T22:01:44.82+00:00

    It seems you are experiencing an issue where your keyboard is unresponsive during startup, preventing you from entering your PIN. This can sometimes be caused by the Disable new DMA devices when this computer is locked policy, which may block certain devices until a user logs on. If this policy is enabled, it can lead to situations where devices, including keyboards, are not recognized until after logging in.

    To troubleshoot this issue, you can try the following steps:

    1. Check Group Policy Settings: If you have access to the Group Policy Editor, navigate to Computer Configuration > Administrative Templates > Windows Components > BitLocker Drive Encryption and check if the policy is enabled. If it is, consider disabling it to see if that resolves the issue.
    2. Update Drivers: Ensure that your keyboard drivers are up to date. Sometimes outdated drivers can cause hardware recognition issues.
    3. Check BIOS Settings: Restart your computer and enter the BIOS/UEFI settings. Look for any settings related to USB or keyboard support and ensure they are enabled.
    4. Try a Different Keyboard: If possible, test with another keyboard to rule out hardware issues.
    5. Windows Updates: Make sure your Windows is fully updated, as updates can fix bugs and improve hardware compatibility.

    If these steps do not resolve the issue, consider reaching out to Microsoft Support for further assistance.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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