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I can't redeem minecraft gift code even though I'm in the same country it was purchased in.

Takumi Romero 20 Reputation points
2025-12-07T08:21:06.69+00:00

My friend gifted me Minecraft: Java & Bedrock Edition Deluxe Collection as a digital gift, and the email receipt address shows a store in the United States. I am also in the United States and have confirmed that my account is set to the United States, but I keep getting an error saying "This code can't be redeemed. It was purchased in a different region from your account."

Windows for home | Windows 11 | Microsoft Store
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  1. paulr0511 44,525 Reputation points Independent Advisor
    2025-12-07T23:24:25.65+00:00

    That should confirm that it was bought or purchased from Microsoft and if it has been confirmed that this has been purchased on the account with same region as your when checked via account.microsoft.com, you can reach out to the support team at https://support.microsoft.com/en-us/contactus/ and then click on Windows and then click Get Home Support and then type in Account issue and click the blue button that says Sign in to contact Support and login and proceed from there.

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  1. paulr0511 44,525 Reputation points Independent Advisor
    2025-12-07T11:30:42.2033333+00:00

    Hello, good day and thanks for your question. To add to the above, may I check and confirm if the Minecraft: Java & Bedrock Edition Deluxe Collection gift code was also purchased from Microsoft?

  2. Q&A Assist
    2025-12-07T08:21:17.23+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    If you are encountering an error stating that the code can't be redeemed because it was purchased in a different region, even though both you and your friend are in the United States, there are a few potential reasons for this issue:

    1. Account Region Mismatch: Ensure that your Microsoft account region is correctly set to the United States. Sometimes, even if your location is set, the account region may not match.
    2. Gift Code Restrictions: Some digital gift codes may have restrictions based on the specific store from which they were purchased. Even if the purchase was made in the U.S., the code might be tied to a specific store or region within the U.S. that your account does not match.
    3. Redeeming Process: Make sure you are following the correct steps to redeem the code. Sometimes, using the wrong platform or method can lead to errors.
    4. Contact Support: If the issue persists, it may be best to contact Microsoft support for assistance. They can provide specific guidance based on your account and the gift code.

    These steps should help you troubleshoot the problem with redeeming your Minecraft gift code.

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