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Problem with connection in two diferent devices.

João Henrique 25 Reputation points
2025-12-08T13:06:38.8533333+00:00

I can log in to my work notebook without any problems, but when I try to log in on my home computer using the same password, I get an error saying that I’ve tried too many times. And when that message doesn’t appear, it just says the password is incorrect. However, when I come to the office, I can access the platform on the first try using the same password. What is going on here?

Outlook | Windows | New Outlook for Windows | For home

Answer accepted by question author

Edward Schlobohm01 10,180 Reputation points Independent Advisor
2025-12-08T16:58:38.8866667+00:00

Hi,

Thanks for getting back to me. Here’s why this is happening:

Your work laptop probably uses cached credentials or is on a trusted network, so signing in there works fine. At home, your PC is going through Microsoft’s security checks. This can happen because of too many failed login attempts, which trigger a temporary lockout, or because your account looks suspicious due to an IP or location change.

Removing Norton doesn’t affect this since the issue is on the account side, not related to antivirus.

What you can do:

First, wait for the lockout to clear. Microsoft usually resets it after 15–30 minutes, but repeated attempts can make it longer.

If you can, reset your password from your work laptop. Just go to account.microsoft.com → Security → Change Password. If your account needs phone verification and you don’t have access to that number until tomorrow, hold off on changing it for now.

Also, check if your account uses multi-factor authentication. Make sure your home PC has the right method set up, whether that’s your phone, email, or an authenticator app.

Next, clear old credentials on your home PC. Go to Control Panel → Credential Manager → Windows Credentials, remove any entries for your Microsoft account, then restart and try again.

If you still can’t log in, use Microsoft’s account recovery page: https://account.live.com/password/reset. If you get stuck in a recovery loop, contact Microsoft Support and ask for manual verification here - https://support.microsoft.com/en-us/contactus.

Hope this helps,

Warm regards,

Edward

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  1. Edward Schlobohm01 10,180 Reputation points Independent Advisor
    2025-12-08T17:53:32.5666667+00:00

    Hi,

    Thank you for updating me. I'm glad that you were able to reach out with Microsoft support, and they confirmed that there is server bug in their system. If need further guidance, please don't hesitate to post back, feel free to mark my answer helpful if it provided some guidance, it might make it easier for others to find the solution too. Have a nice day ahead,

    All the best,

    Edward

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    1 person found this answer helpful.
  2. Edward Schlobohm01 10,180 Reputation points Independent Advisor
    2025-12-08T14:27:11.8133333+00:00

    Hi,

    Thanks for keeping me updated. It seems like you’re running into two related issues.

    For the login problem on your home computer, the message about too many attempts usually means the account is temporarily locked because of repeated failed logins. Even if you’re entering the correct password now, the lockout timer might still be active. If this is for your personal email, the lockout period depends on the provider, but it’s often around 15 to 30 minutes. You can wait for it to clear and try again later, use the “Forgot password” option if you think the password isn’t syncing properly, or check if your home PC has an old password saved in the browser or credential manager that could be causing issues.

    As for the VPN and antivirus, Norton often comes with a VPN feature that can turn on automatically. If it’s active, it might route your traffic through a different region or block certain authentication requests. To check, open Norton and look under the Security or VPN tab to see if it’s enabled. If it is, try turning it off temporarily and see if that helps. Also, make sure your computer’s date and time are correct, since VPN or time mismatches can cause login errors.

    Hope this helps! Let me know how it goes.

    Kind regards,

    Edward

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  3. Edward Schlobohm01 10,180 Reputation points Independent Advisor
    2025-12-08T13:50:39.48+00:00

    Hi there,

    Thanks for reaching out and letting us know about the login issue. I just need to confirm a couple of things to help figure out what’s going on. When you try to sign in from your home computer, are you connected to the company VPN or any secure network, or are you just using your regular home internet? This will help us see if the problem is related to network restrictions or security policies that sometimes block logins outside the office.

    Also, do you get any multi-factor authentication prompts when logging in from home? And does the error message pop up right away, or only after you’ve tried a few times?

    In the meantime, here’s what you can try. If your account might be locked from too many attempts, wait about 15–30 minutes and try again. You can also clear any old saved credentials on your home PC by going to Control Panel, then Credential Manager, and removing entries for your work account.

    Make sure you connect through your company VPN before logging in, and check that your MFA setup works on your home device, whether through a phone app or SMS. If you think the password might be wrong, reset it through your company’s official portal.

    Let me know how it goes or if you need more help,I’m happy to help!

    Best,

    Edward

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  4. AI answer

    2025-12-08T13:06:54.4766667+00:00

    It seems you are experiencing issues with signing in to your work account from your home computer, while it works fine on your work notebook. This could be due to several reasons:

    1. Account Lockout: If you are trying to log in multiple times with an incorrect password, your account may get temporarily locked due to security policies. This can happen if there are multiple failed login attempts.
    2. Network Issues: Sometimes, the network settings or firewall configurations on your home computer may interfere with the authentication process. Ensure that your home network does not have restrictions that could affect your ability to connect to Microsoft services.
    3. Device Authentication: If your home computer is not recognized as a trusted device, it may require additional verification steps. You can check if your device is registered in your organization's Active Directory or Microsoft Entra ID.
    4. Password Synchronization: If your organization uses password synchronization, ensure that your home computer is updated with the latest credentials. If you recently changed your password, it might not have synced properly.

    To troubleshoot:

    • Make sure you are entering the correct password without any extra spaces.
    • Check if your home computer is connected to the internet properly.
    • If possible, try resetting your password and see if that resolves the issue.
    • Contact your IT administrator for further assistance, especially if your account is locked or if there are device authentication issues.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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